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Salary: USD 80,000 - 85,000 / annual
General Assembly is seeking a Client Success Manager to support the delivery of large-scale corporate training programs and help grow critical accounts. You will be part of a cross-functional, client-facing team managing $5–8 million in annual client revenue, working with Fortune 100 companies to implement both online and in-person upskilling and reskilling initiatives.
In this role, you will support Senior Client Success teams in managing high-value client relationships and account expansion strategies. Key responsibilities include executing engagement and delivery strategies for training programs, documenting direct costs associated with program delivery, owning internal and client-facing meeting summaries with clear decisions and action items, and tracking day-to-day program success through learning and sentiment metrics. You will collaborate with internal teams to ensure high-quality delivery, create and present data-backed delivery reports containing both qualitative and quantitative insights, and act as a trusted advisor to clients.
The role emphasizes process management, customer focus, action orientation, proactive problem-solving, interpersonal professionalism, written communication excellence, and strong presentation skills. You will be expected to represent General Assembly professionally across all interactions, maintain high quality standards, flag risks and issues early with corresponding mitigation plans, and drive measurable client outcomes and account health.
This position requires up to 50% travel. General Assembly is a leader in experiential education and corporate learning, recognized by Deloitte's Technology Fast 500 and Fast Company as an innovator in education and workforce transformation.
REQUIREMENTS:
- Minimum 2+ years of prior work experience with polished communication and strong work ethic
- Minimum 2+ years in consulting, customer service, or client management working with various stakeholders
- 2+ years of proficiency using Excel and Google Suite
- Experience in project management or coordinating training programs is a plus
- Ability to handle significant travel, up to 50%
