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Viva.com is Europe's first Tech Bank for Businesses, revolutionizing omnichannel payment acceptance with card issuing, loans, and deposit accounts across 22 EU countries. Licensed by the Bank of Greece and operating under the EU FOS regime, the company pioneered Tap on Any Device technology and is transitioning to All-in-One business solutions with a dynamic ecosystem of over 450 tech partners.
As Client Operations Team Manager, you will lead and manage the Client Operations Team, serving as a critical link between internal departments and external merchants. You will oversee the handling of incoming leads, streamline merchant onboarding processes, and ensure smooth operation of Viva.com's services. Your role bridges operations, sales, and customer success functions.
Key responsibilities include:
- Leading, mentoring, and managing the operations team to handle incoming leads and ensure seamless merchant onboarding
- Assessing and assigning incoming leads to optimize workflow and team efficiency
- Overseeing merchant onboarding and payment acceptance setup for new and existing clients
- Promoting Viva.com's services to potential merchants, highlighting platform benefits
- Monitoring active merchants post-activation to ensure ongoing collaboration and support
- Acting as a key touchpoint between internal departments to facilitate communication and coordinate processes
- Maintaining accurate, up-to-date client information in the company database
This is a permanent contract role via an Employer of Record (EOR), offering an attractive performance-based bonus linked to individual and collective targets, comprehensive benefits package (allowances, group medical coverage), and the opportunity to work in a dynamic, fast-paced fintech environment with strong cultural diversity.
Requirements:
- Strong leadership and team management skills with a proven track record of mentoring and developing team members
- Excellent communication and interpersonal skills with demonstrated ability to collaborate across departments
- Strong presentation skills, particularly in phone and video meeting contexts
- Highly organized and detail-oriented with ability to manage multiple tasks simultaneously
- Proficiency in CRM systems and databases for maintaining client information
- Understanding of payment acceptance processes and merchant onboarding procedures
- Fluent in English and Italian
