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Pogo is a platform for running consumer research studies at scale. As a Client Operations Associate, you will manage the day-to-day operations of multiple client research studies simultaneously, serving as the primary point of contact for some of the world's largest consumer brands.
Key responsibilities include:
- Own end-to-end study operations: intake, progress tracking, and delivery management
- Partner with clients to translate research questions into well-designed studies
- Write and review study guides, configure studies in the Pogo platform, set up targeting and quotas, and launch studies to Pogo's user panel
- Ensure research quality by reviewing survey logic, monitoring fieldwork and data quality, and validating AI-generated insights
- Maintain client relationships through regular updates, issue resolution, and expectation management
- Collaborate with GTM and Product teams to coordinate requests, share feedback, and identify product improvement opportunities
- Build and refine operational processes, templates, QA workflows, and AI-powered tools to support scaling
You will work in a fast-paced, high-ownership environment where you help define how market research operations function with AI built in from the start. The role offers real autonomy over process design and operational improvements.
REQUIREMENTS:
- 3–5 years of experience in market research (research agency, panel provider, or in-house consumer insights team preferred)
- Hands-on experience designing, programming, and fielding surveys using tools like Qualtrics
- Demonstrated ability to manage multiple studies simultaneously while maintaining organization and prioritization
- Familiarity with research methodologies including concept testing, pricing research, conjoint, and MaxDiff
- Strong attention to detail in survey design, logic, and data quality
- Proactive, resourceful, and comfortable working independently in ambiguous situations
- Systems-minded approach to process improvement and automation
- Passion for consumer research and interest in AI's role in transforming the industry
- Bonus: Prior experience with CPG, food & beverage, hospitality, or wellness clients
