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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to modernize claims handling for third-party administrators (TPAs), insurance technology providers, and adjusters.
You will serve as a Commercial Passenger Transportation Bodily Injury Claims Adjuster, handling claims for limousine, black car, chauffeured fleets, motorcoaches, charter and tour buses, shuttle buses, and school/transit-style passenger buses. You will manage an inventory of injury claims, speak directly with customers (operators, drivers, passengers, claimants, and their representatives), triage critical and multi-claimant losses, and deliver best-in-class service throughout the claims lifecycle.
Key responsibilities include:
- Initiate investigations, respond to inquiries, and resolve claims with prompt, courteous service
- Gather information from all parties and explain policy coverage and appropriate courses of action
- Manage bodily injury claim inventories, establish and adjust reserves for potential exposures
- Investigate liability and evaluate injuries/damages by obtaining and reviewing medical records, bills, and supporting documentation
- Handle multi-claimant passenger losses
- Negotiate settlements with claimants, insureds, and attorneys within approved authority
- Oversee outside investigative service providers and work with clients, client counsel, and defense counsel on litigated files
- Identify recovery opportunities (contribution, subrogation) and escalation-worthy claims
- Ensure compliance with state/federal regulations, policy provisions, and SOPs
- Engage in continuous learning on commercial passenger carrier claims, court decisions, guidelines, and policy changes
- Contribute to improvement of claim guidelines and processes
The ideal candidate is proactive, curious, forward-thinking, highly motivated, and shows initiative. You are empathetic, patient, creative in problem-solving, comfortable with constructive conflict, and an excellent communicator. You work collaboratively across departments, maintain work-life balance, and bring humor to a challenging field. You are a "get-it-doner" who challenges traditional claims execution.
REQUIREMENTS:
- Minimum 5 years of experience on commercial transportation bodily injury claims (ideally limousine, livery, motorcoach, charter, or other passenger carrier operations), plus 7 years of overall claims handling from different lines of business
- Bachelor's degree preferred but not required if other qualifications are strong
- Active adjuster license: resident-state license where available, or Designated Home State (DHS) license; must obtain any additional required licenses within 60 days, including state testing
- Knowledge of state and federal regulations, policy provisions, and standard operating procedures, including familiarity with passenger carrier operations and coverage considerations
- Experience managing litigated files and working with defense counsel
- Ability to analyze and evaluate claims data, make sound decisions based on established guidelines/policies/procedures, and complete accurate and timely coverage analysis
Location requirement: Candidates must reside in an eligible U.S. state throughout employment. Cannot hire candidates in California, Alaska, Hawaii, U.S. territories, or outside the United States.
