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Salary: USD 115,100 - 169,200 / annual
BILL is a fintech company replacing outdated financial processes with innovative automation tools. The company is undertaking one of its largest internal investments: a comprehensive finance transformation program implementing Oracle Fusion Cloud and Salesforce across Quote-to-Cash and Core Finance functions, spanning order management, billing, revenue recognition, accounts receivable, procure-to-pay, and record-to-report.
You will serve as BILL's organizational change management (OCM) lead for this multi-year program, working alongside the systems integration partner. This is a high-visibility role reporting to the Controller and Finance Transformation leadership, with direct collaboration across Accounting, Treasury, Tax, Procurement, Sales Operations, and Product.
Key responsibilities include:
- Owning the OCM strategy and plan aligned to program milestones from Global Design through Release 1 (Oracle Financials) and Release 2 (Quote-to-Cash)
- Leading stakeholder and change impact assessments by workstream
- Translating process and system design decisions into specific role, process, control, and policy changes for impacted teams
- Building and running a change network of business process owners and key users to surface resistance early and drive readiness
- Developing leadership alignment and sponsor engagement plans to equip executives with adoption-driving messages and decisions
- Executing the program communications plan, including leadership messages, team briefings, and go-live readiness communications
- Partnering with training leads and the systems integrator on end-user training strategy, needs analysis, and delivery across build, test, and cutover phases
- Defining and tracking adoption and readiness metrics before and after go-live, adjusting plans based on results
- Reporting change management status, risks, and issues to the PMO and Steering Committees, escalating adoption risks early
The role is remote-first with office spaces in San Jose, CA and Draper, UT, with opportunities to connect in person when needed.
Requirements:
- Bachelor's degree in Business, Organizational Development, Communications, or related field (MBA or graduate degree preferred)
- 7+ years of change management and/or communications experience on strategic transformations
- Hands-on experience leading change for an ERP or finance transformation (Oracle Cloud, Salesforce, or similar)
- Proven ability to design and execute change strategies in complex, matrixed organizations, including working with external systems integrators
- Experience running stakeholder assessments, change impact assessments, change networks, and adoption metrics
- Strong written and verbal communication skills; ability to translate technical design into plain language for executives and end users
- Ability to influence without authority, build trusted relationships, and manage multiple priorities in a fast-paced environment
- Prosci, ACMP (CCMP), or equivalent change management certification preferred
- Familiarity with AI tools to increase efficiency across change, communications, and training work preferred
- Quote-to-Cash, billing, or revenue experience is a plus
