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Revolut is a global fintech company on a mission to deliver more visibility, control, and freedom with money. With 80+ million customers and 13,000+ employees worldwide, Revolut offers a powerhouse of products including spending, saving, investing, exchanging, and travel services.
The Operational Resilience Manager will oversee and enhance Revolut's ability to withstand and recover from disruptions, ensuring the continuity of critical operations and services. This role sits within the Technology team and bridges operational risk, compliance, and service delivery.
Key responsibilities include:
- Partnering with departments and functions to assess and build resilient operations
- Designing, implementing, and testing contingency plans, including business continuity plans, crisis management procedures, and scenario playbooks
- Providing oversight on group testing programmes, designing complex failure scenarios, and creating dashboards and indicators
- Supporting executives during crisis events to protect customers and the company
- Conducting lessons-learned activities following major events to continually improve procedures
- Working closely with Product and Data teams to build a world-class resiliency function
- Using data and quantitative analysis to understand business operations and implement resilience strategies
- Providing regular reports to senior management on business continuity initiatives and recommended improvements
- Monitoring emerging risks and industry trends, adapting resilience strategies to evolving threats
- Ensuring compliance with EU and French regulations
Requirements:
- Bachelor's degree in business administration, risk management, or related field
- 4+ years of experience in operational resilience, risk management, or business continuity within the financial industry
- Experience implementing regulatory frameworks for operational resilience, including Digital Operational Resilience Act (DORA) and FCA PS21/3
- Solid understanding of regulatory requirements, industry standards, and best practices related to operational resilience and continuity planning
- Excellent analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management skills
- Proficiency in relevant tools and technologies used for risk assessment, resilience, and continuity planning
Nice to have:
- Basic SQL skills
- Accreditation from the Business Continuity Institute
- Experience using G-Suite and Google Cloud platforms
