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Traba is a venture-backed marketplace connecting light industrial businesses with reliable flexible workers. The company is backed by top-tier investors including Founders Fund, Khosla Ventures, and General Catalyst, and is on a mission to empower both workers and businesses to reach their full productivity potential.
As a Business Operations Specialist in Live Operations, you will be the operational backbone ensuring Traba's daily marketplace runs flawlessly. You'll monitor live operations in real-time, coordinate with Territory Operations Managers to understand customer needs, and ensure all shifts posted on the platform are executed smoothly. Your core responsibilities include:
- Monitor daily operations live and troubleshoot issues in real-time to ensure shifts execute flawlessly
- Coordinate closely with Territory Operations Managers to shape daily operations around each customer's unique needs
- Manage worker communications and coordinate staffing to meet client requirements
- Resolve support issues for workers promptly to ensure satisfaction
- Ensure accurate worker clock-in/clock-out for proper payment processing
- Provide excellent pre-shift, during-shift, and post-shift experiences for workers
- Help workers navigate the Traba app and handle complex, sensitive user-facing issues
- Identify process improvements and opportunities to enhance tooling and product efficiency
- Support forward-filling and worker-vetting initiatives as needed
- Build and continuously improve standard operating procedures
- Learn and master multiple internal systems
This is a hands-on role requiring flexibility with rotating shifts including early mornings, weekends, and regular weekday/evening hours. You'll work in a fast-paced, ambiguous environment where ownership mentality and grit are essential.
Requirements:
- 2+ years of professional experience at a fast-growth company in customer success, business support, or similar role
- Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
- Ownership mentality and strong work ethic
- Enthusiastic and positive attitude with strong customer empathy and care for workers
- Customer management skills including problem-solving, expectation-setting, and relationship-building
- Willingness to roll up your sleeves and tackle hands-on work
- Excellent verbal and written communication skills
- Attention to detail balanced with swift execution
- Ability to thrive in fast-paced, ambiguous environments
- Excellent organization, time management, and prioritization skills
