SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 137,800 - 175,000 / annual
Rivian is seeking a Business Operations Lead to serve as the intelligence layer between Customer Analytics and Sales & Delivery leadership. This role owns the source of truth for all performance KPIs reported by Sales & Delivery, ensuring data is clean, consistent, and presented to drive executive decision-making.
This is not an analyst role. It requires someone who moves fluently between data and narrative, assesses performance across site, regional, and portfolio levels simultaneously, and connects macro business trends to micro-level patterns across individual teams and locations. Success demands strong analytical judgment, sharp editorial instinct, and the ability to tell clear stories with data to an executive audience.
Key Responsibilities:
- Maintain the source of truth for all Sales & Delivery performance KPIs—defining metrics, governing definitions, and ensuring consistency across dashboards, reports, and leadership communications
- Serve as primary liaison to Customer Analytics, translating operational and executive needs into dashboard and reporting requirements
- Identify performance trends across site, regional, and portfolio levels, connecting macro dynamics to micro-level patterns and surfacing insights before they compound
- Translate performance data into clear, actionable recommendations for Sales & Delivery leadership with diagnosis, root cause, and suggested path forward
- Own the analytical narrative in executive presentations, briefs, WBRs, QBRs, and leadership reviews—not just charts, but the story they tell and decisions they should drive
- Monitor data integrity across all reporting surfaces, identifying inconsistencies and flagging gaps
- Build and maintain performance visibility frameworks that give site, regional, and executive leaders appropriate insight for their scope
- Partner with Analytics, Finance, Sales Operations, and Field Leadership to align on KPI definitions and evolve the metrics framework as the business scales
Requirements:
- 6+ years in retail analytics, sales analytics, commercial performance insights, or similarly data-intensive commercial role
- Experience in automotive, retail, or other consumer-facing commercial operations preferred
- Experience owning KPI frameworks and governing metric definitions across complex, multi-stakeholder organizations
- Demonstrated ability to assess performance at site, regional, and portfolio levels and connect macro trends to micro-level outcomes across distributed organizations
- Fluency in data visualization tools such as Tableau, Hex, or similar, with experience shaping dashboard design and working directly with analytics or data engineering teams
- Familiarity with Salesforce or similar CRM operations and analytics tooling preferred
- Proven ability to translate business questions into analytical requirements and analytical findings back into business language
- Strong narrative instincts: you don't just surface data, you build the story behind it clearly enough that executives can act on it
- Exceptional written communication and presentation skills—you build executive-ready materials that are clear, well-structured, and decision-oriented
