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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management trusted by over 12,000 companies worldwide. The company automates travel bookings, expenses, invoice processing, and other manual workflows to eliminate shadow work and boost productivity.
As a Business Automation Engineer on the Customer Care Service Design team, you will identify operational inefficiencies and transform manual processes into scalable, automated solutions. You'll work with workflow automation, data platforms, cloud technologies, and AI capabilities to build reliable solutions that reduce manual effort and enable teams to scale efficiently.
Key Responsibilities:
• Design, develop, test, and deploy automations using Make.com, Airtable, AWS, Zendesk, and AI-powered tools to eliminate manual work and improve operational efficiency.
• Maintain and enhance existing automations, integrations, and workflows to ensure reliability and scalability; troubleshoot issues and provide ongoing support.
• Partner with stakeholders across Customer Care, Product, Engineering, and other business functions to understand pain points and translate operational challenges into practical automation opportunities.
• Convert business requirements into clear automation designs and implementation plans, balancing speed, simplicity, and long-term maintainability.
• Explore and incorporate AI capabilities and intelligent automation where they improve operational outcomes; support experimentation and validation of new technologies.
• Contribute technical expertise to roadmap projects and cross-functional initiatives; collaborate with Tooling, Operations, Product, and Engineering teams.
• Ensure solutions are documented, maintainable, and scalable.
Success is measured by reduced manual effort through reliable automation, high adoption and value from internal users, minimal ongoing maintenance requirements, proactive identification of operational inefficiencies, successful delivery of roadmap initiatives, and pragmatic evaluation and implementation of AI and automation opportunities.
Perk operates on an in-person-first model with teams working together 3 days per week. The company is global with 1,800+ employees across 12 offices, headquartered in London and Boston. Founded in 2015, Perk combines innovation, control, and simplicity to transform how businesses work.
Requirements:
The posting does not explicitly state years of experience, education, or specific certifications required. However, the role expects proficiency with Make.com, Airtable, AWS, Zendesk, and emerging AI tools; experience translating business requirements into technical solutions; and the ability to work collaboratively across multiple teams. Candidates should be based within commuting distance of Barcelona office (3 days/week in-office requirement). English language proficiency required.
