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Salary: USD 83,000 - 0 / annual
Dragos is the global leader in xOT (extended Operational Technology) cybersecurity, protecting critical infrastructure systems including water, power, and healthcare. The company combines technology, threat intelligence, and expert services to defend against adversaries targeting the systems that power civilization worldwide.
The Billing & Collections Specialist is part of the Accounting team and reports to the Senior Manager, Revenue Recognition. This role is responsible for managing accounts receivable activities, including complex customer invoicing, collections, and billing issue resolution. The specialist supports accounting operations by ensuring billing accuracy, timely collections, and effective collaboration with internal teams.
Key responsibilities include:
- Prepare, review, and issue complex customer invoices, including recurring billing, contract amendments, and adjustments, ensuring accuracy and alignment with contractual terms
- Ensure accuracy of billing data, including pricing, quantities, taxes, and payment terms
- Process invoices and adjustments in the accounting system in a timely manner
- Monitor customer accounts to identify outstanding balances and past-due invoices
- Independently manage collection efforts, including proactive outreach, follow-up on past-due balances, and resolution of payment delays while maintaining positive customer relationships
- Resolve billing discrepancies and customer inquiries related to invoices, payments, and account status
- Collaborate with Sales, Customer Success, and Finance teams to address billing issues and ensure customer satisfaction
- Maintain detailed records of collections activities and account status
- Support month-end and quarter-end close processes
- Assist with special billing projects and ad-hoc accounting requests
The role is fully remote and part of a mission-driven, remote-first team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
Requirements:
The posting excerpt provided does not include a dedicated requirements section. Specific qualifications, years of experience, required skills, education, or certifications are not detailed in the text supplied.
