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ServiceNow is seeking an experienced Technical Consultant (IC4) to join its Brazil team. This role combines deep technical expertise in the ServiceNow platform with consulting and governance capabilities.
You will design and deliver scalable solutions across the ServiceNow ecosystem, with a focus on integrations, Robotic Process Automation (RPA), App Engine, portal development, and core platform capabilities. Key responsibilities include:
• Design and implement complex integrations between ServiceNow and enterprise systems, ensuring scalability and adherence to best practices.
• Develop solutions leveraging App Engine, workflow automation, and RPA capabilities to drive business value.
• Support portal and user experience design within the ServiceNow environment.
• Lead technical governance initiatives, ensuring solution quality, architectural consistency, and compliance with ServiceNow standards.
• Design and implement AI-enabled solutions, with particular emphasis on Now Assist use cases and customer adoption.
• Translate business requirements into robust technical solutions that balance scalability, maintainability, and platform standards.
• Act as a trusted technical advisor to customers, helping them maximize their ServiceNow investment.
• Collaborate with customers, architects, developers, and business stakeholders to guide technical decisions and resolve complex implementation challenges.
This is an individual contributor role that emphasizes technical depth and consulting expertise rather than people management.
REQUIREMENTS:
• Solid experience with the ServiceNow platform in technical consulting, development, architecture, or implementation roles.
• Strong hands-on expertise in: Integrations and APIs, RPA/automation, App Engine, portal development/user experiences, and ServiceNow core platform development.
• Strong understanding of technical governance, development standards, and scalable solution design.
• Demonstrated knowledge of Artificial Intelligence applied to enterprise workflows.
• Experience with or strong knowledge of Now Assist implementation and use cases.
• Ability to navigate complex technical environments and engage effectively with both technical and business stakeholders.
• Strong problem-solving and communication skills.
• Advanced English proficiency.
• Portuguese fluency (required).
PREFERRED QUALIFICATIONS:
• Spanish language skills.
• ServiceNow certifications or relevant technical certifications.
• Experience with complex enterprise implementations involving multiple systems and integrations.
• Experience advising customers on platform architecture, governance, and adoption.
