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Braze is seeking an Atlassian Administrator to support the day-to-day administration and operation of the company's Atlassian platforms, helping teams work more effectively through reliable configuration, responsive support, clear documentation, and thoughtful automation.
In this role, you will serve as a key point of contact for Atlassian requests across the business, supporting everything from access and permissions to workflows, project configuration, Jira Service Management (JSM) queues, dashboards, reporting, and troubleshooting. You will work closely with the Lead Atlassian Solutions Engineer to ensure changes are implemented consistently and in accordance with Braze's platform governance and change management standards.
Key responsibilities include:
• Managing the day-to-day request queue for Jira, Jira Service Management, and Confluence, resolving configuration, access, reporting, and usability issues while keeping stakeholders informed.
• Configuring and maintaining projects, workflows, screens, custom fields, issue types, request types, queues, SLAs, forms, permission schemes, notification schemes, and customer portals.
• Building and maintaining Jira Automation rules that reduce manual work, improve consistency, and support repeatable business processes.
• Supporting and improving Rovo agents by maintaining instructions and knowledge sources, troubleshooting unexpected behavior, testing new use cases, and gathering user feedback.
• Creating and troubleshooting JQL queries, filters, dashboards, and reports that provide visibility into workload, service performance, and operational trends.
• Managing users, groups, roles, and permissions while supporting license reviews, access reviews, change management, and documentation requirements.
• Maintaining platform documentation, knowledge articles, and training materials, including async walkthroughs that help teams self-service common Atlassian tasks.
• Partnering on larger initiatives including platform cleanup, workflow consolidation, service management improvements, automation, ScriptRunner development, and Braze's growing use of Atlassian Rovo and AI agents.
• Troubleshooting Atlassian Marketplace applications and coordinating with vendors or Atlassian Support when escalation is required.
• Testing configuration changes in non-production environments before implementation.
Braze is a leading customer engagement platform recognized as a Leader in marketing technology. The company has offices globally and is committed to creating equitable growth and opportunities.
REQUIREMENTS:
• 3 to 5 years of hands-on experience administering Jira and Confluence in a business environment, preferably using Atlassian Cloud.
• Working knowledge of Jira Service Management, including request types, queues, SLAs, forms, and customer portals.
• Comfortable writing JQL and creating filters, dashboards, and operational reports.
• Familiar with Jira Automation and understand how automation can improve repeatability and reduce administrative effort.
• Exposure to ScriptRunner through reading, testing, troubleshooting, or modifying existing scripts.
• Familiar with Atlassian Rovo and AI-enabled workflows, including experience with Rovo Search, Rovo Chat, or configuring Rovo agents.
• Comfortable troubleshooting platform issues and working through problems methodically.
• Strong written communicator who documents changes clearly and can explain technical concepts to non-technical users.
• Customer-focused and comfortable working directly with teams across different functions and levels of technical experience.
• Organized and able to manage competing requests while distinguishing true business urgency from less critical work.
• Motivated to continue developing deeper expertise in Atlassian administration, automation, scripting, and solution design.
• Comfortable working within established change management, governance, and documentation standards.
BONUS QUALIFICATIONS:
• Atlassian certifications such as ACP-120 Jira Administration for Cloud or ACP-220 Confluence Administration for Cloud.
• Experience supporting ITSM or ITIL-aligned service management processes.
• Familiarity with Atlassian Guard, SSO, SCIM provisioning, or enterprise identity management.
• Experience working with Jira or Confluence REST APIs.
• Practical experience writing prompts or agent instructions and refining them based on user feedback and observed results.
• Scripting experience with Groovy, Python, JavaScript, or similar languages.
• Experience with adjacent enterprise platforms such as Slack, Okta, or Google Workspace.
• Experience working in a high-growth SaaS or technology environment.
