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Salary: USD 87,188 - 114,434 / annual
Oscar Health is seeking an Associate for its Provider Success team. Oscar is a technology-driven health insurance company founded in 2012, built on a full-stack platform with a focus on member and provider experience.
In this role, you will drive solutions to acute and systemic issues within Oscar's operations. You will own end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners while building strong relationships through effectiveness and trust. You report to the Manager, Provider Success.
Key responsibilities include:
- Leading and cross-collaborating on problem definition, acute error remediation, and root cause solution development
- Utilizing data to drive business decisions that impact cross-functional strategy
- Developing trusting relationships with internal and external stakeholders through effective communication, collaboration, and positive outcomes
- Supporting Oscar team members through knowledge sharing, process documentation, and tooling development
- Ensuring compliance with all applicable laws and regulations
This is a fully remote position open to candidates residing in Atlanta, Georgia. While fully remote, Oscar's approach to work may adapt over time, and future models could potentially involve hybrid presence at the Atlanta hub office.
REQUIREMENTS:
- 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
- 3+ years of experience cooperatively developing project plans with internal and external stakeholders
- 3+ years of experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
- Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences
- Healthcare experience
BONUS QUALIFICATIONS:
- Knowledge management, training, or content development in operational settings
- 2+ years of experience using SQL to manipulate and analyze large data sets to solve business problems
- Process Improvement or Lean Six Sigma certification
- Structured, systematic, and critical thinking
- Strong verbal and written communications
