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Salary: USD 96,876 - 127,149 / annual
Oscar Health is a technology-driven health insurance company founded in 2012, built on a full-stack platform with a focus on member service. The Associate, Provider Success role is responsible for driving solutions to acute and systemic operational issues within Oscar's provider network.
In this position, you will own end-to-end solutioning of provider escalations, working cross-functionally with internal partners to resolve complex challenges. You will lead problem definition, acute error remediation, and root cause analysis to develop sustainable solutions. The role emphasizes data-driven decision-making to inform cross-functional strategy and impact business outcomes.
Key responsibilities include:
- Leading and collaborating on problem definition, error remediation, and solution development
- Using data to drive business decisions and inform cross-functional strategy
- Building trusting relationships with internal and external stakeholders through effective communication and positive outcomes
- Supporting Oscar team members through knowledge sharing, process documentation, and tooling development
- Ensuring compliance with applicable laws and regulations
You will report to the Manager, Provider Success. The role is based in Oscar's New York City office with a hybrid schedule requiring 3 days in-office per week. Thursdays are mandatory for team meetings and events; the other two office days are flexible.
Requirements:
- 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
- 3+ years of experience cooperatively developing project plans with internal and external stakeholders
- 3+ years of experience designing and improving workflows, including development of operating and technical procedures and tooling
- Experience managing complicated business challenges: developing understanding and communicating that understanding to both technical and non-technical audiences
- Healthcare experience
Bonus qualifications:
- Knowledge management, training, or content development in operational settings
- 2+ years of SQL experience manipulating and analyzing large datasets to solve business problems
- Process Improvement or Lean Six Sigma certification
- Structured, systematic, and critical thinking
- Strong verbal and written communication skills
