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Salary: EUR 3,500 - 3,900 / monthly
Hoxhunt is an AI-native cybersecurity company on a mission to make humans the strongest security layer. The company combines AI-driven personalization, real threat detection, and behavioral science to protect people and organizations against human risk and cyberattacks.
You will join the Customer Success team as an Associate Onboarding Manager, owning the full onboarding experience for SMB customers from kick-off to go-live. This role is designed with clear development potential and support to help you build a lasting career at Hoxhunt.
Key responsibilities:
- Own the complete onboarding journey for SMB customers, ensuring a structured and caring experience
- Manage multiple onboarding projects simultaneously with clear goals and timelines
- Guide customers through technical setup and keep projects on track
- Serve as a reliable, proactive point of contact throughout the onboarding process
- Identify and implement improvements to onboarding workflows and documentation to support scaling
Success milestones:
- First 3 months: Master Hoxhunt's product and onboarding workflows; begin independently managing your own portfolio of SMB onboarding projects
- Month 6: Independently guide customers through technical setup and go-live; proactively solve problems before they surface; consistently contribute to process improvements
You will work closely with other Onboarding Managers, Customer Success Managers, and technical teams in a highly supportive, collaborative environment built on psychological safety and extreme kindness. The company emphasizes high performance paired with high humanity, authentic trust, and autonomy—you will be trusted to take real ownership and drive impact.
Hoxhunt was founded in 2016 and is now a global team of 270+ employees with hubs in the US, UK, Singapore, and Finland. The company is recognized by G2 and Gartner, named to TIME Magazine's list of World's Top EdTech Companies, and featured in Fast Company, TechCrunch, Forbes, and Inc.
Working arrangements: Hybrid with weekly visits to the Helsinki office. The office features a gym and swimming pool.
Requirements:
- 2+ years of experience in customer service, onboarding, implementation, or support roles
- Strong organizational and project coordination skills; ability to manage multiple customer projects simultaneously in a structured, disciplined manner
- Excellent communication skills and proactive, customer-focused mindset
- Natural curiosity for technology and confidence using it in day-to-day work
- Growth mindset and strong sense of ownership
- Full professional proficiency or native-level English language skills
Bonus qualifications:
- Hands-on experience with M365, G-Suite, SCIM, and SSO
- Fluency in other European languages such as French or German
