SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 50,000 - 60,000 / annual
Extreme Reach is seeking an Associate IT Support Engineer to serve as the primary IT point of contact for the Burbank office. This role combines hands-on desktop support with administration across Microsoft 365, identity management, endpoint tools, meeting room systems, and local network infrastructure. You will work under the guidance of senior IT engineers, supporting both local and global projects, hardware refreshes, and continuous technology improvements.
Key responsibilities include:
**End-User & Office Support:** Provide day-to-day technical support for onsite and remote users across Windows 11 and macOS environments, including laptops, desktops, mobile devices (iOS/Android), email, applications, and peripherals. Log, track, prioritize, and manage support tickets through the IT service desk system. Support meeting room audio/visual technologies and video conferencing systems (e.g., Logitech, Poly). Serve as the primary IT point of contact for the Burbank office, coordinating with global IT teams and external vendors.
**User & Device Lifecycle Management:** Manage employee onboarding and offboarding, including account provisioning, access adjustments, device imaging, hardware setup, and equipment recovery. Build, configure, deploy, patch, and maintain Windows and Mac endpoints, mobile devices, and tablets using tools like Microsoft Intune or Endpoint Central. Maintain accurate hardware and software inventory records while ensuring device compliance with company security standards.
**Systems & Infrastructure Support:** Administer user accounts, groups, licensing, and access within Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) and Microsoft Entra ID / Active Directory. Assist senior engineers with monitoring, maintaining, and basic troubleshooting of local network infrastructure, including Wi-Fi, DNS, DHCP, Group Policy, VPNs, and printers. Enforce established IT security procedures, configuration guidelines, and change management workflows.
**Projects & Documentation:** Participate in local and global IT projects, hardware refreshes, software deployments, and system upgrades. Test software updates, OS patches, and configuration changes prior to broader deployment. Maintain clear technical documentation and contribute solutions to the team knowledge base. Identify recurring technical issues and proactively suggest improvements to IT systems and employee workflows.
**Requirements:**
Essential: Approximately 2–4 years of professional experience in IT support, desktop support, or help desk roles. Strong troubleshooting skills across Windows 11 and current versions of macOS. Hands-on experience supporting Microsoft 365 applications and services. Working knowledge of Active Directory and/or Microsoft Entra ID (user management, groups, permissions, SSO). Familiarity with endpoint management tools (e.g., Microsoft Intune, Endpoint Central) and software patching. General understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and IT security best practices. Experience using an IT service management system for ticketing and issue tracking. Willingness to provide occasional support outside standard business hours for maintenance, critical incidents, or project needs.
Preferred: Experience administering Microsoft Intune, Entra ID, or Microsoft 365 services. Exposure to Windows Server administration, PowerShell, or scripting and automation tools. Familiarity with meeting room AV equipment (Logitech, Poly).
