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Mirum Pharmaceuticals, a biopharmaceutical company focused on rare disease treatments, seeks an Associate Director of Commercial Operations to drive commercial decision-making and execution across the organization.
You will lead commercial forecasting, sales operations, market research, and competitive intelligence activities. Key responsibilities include:
**Forecasting & Business Planning:** Develop and maintain commercial forecasting models across brands and countries. Partner with Country General Managers, Brand Leads, Finance, and Commercial Leadership to create and update country-level mid- and long-range forecasts. Ensure forecasts are transparent, assumption-driven, well-documented, and aligned with stakeholders. Identify forecast risks and opportunities with clear recommendations.
**Market Research & Competitive Intelligence:** Define research priorities aligned to business questions. Develop research briefs, manage RFPs, evaluate vendor proposals, and oversee projects end-to-end. Support qualitative and quantitative research including market assessments, customer insights, and patient journeys. Monitor competitive landscape across public sources (competitor activity, clinical trials, regulatory updates, congresses, investor materials). Translate findings into actionable commercial implications for brand strategy, forecasting, and launch planning.
**Sales Operations:** Manage Sales Incentive Plans including design, target setting, performance tracking, calculation, and payouts. Own Veeva CRM administration for Mirum International, including users, territories, targeting lists, and field configurations. Support territory design, field-force deployment, and roster management. Facilitate segmentation and targeting processes. Develop Sales Force Effectiveness KPIs and provide insights on territory performance, customer coverage, and CRM adoption. Support field-force onboarding, training, and launch readiness.
You will work collaboratively with Brand Leads, Country General Managers, Commercial and Sales Leadership, Finance, Market Access, Medical teams, and external partners in a dynamic biotech environment. This role requires an onsite presence in Zug with remote work permitted per company policy and manager agreement.
**Requirements:**
- Bachelor's degree required; Master's degree a plus, preferably in Business, Finance, Economics, Data Sciences, or related field
- >5 years of experience in pharmaceutical, biotech, or life sciences Commercial Operations, Sales Operations, Commercial Excellence, or related function
- Demonstrated hands-on experience in commercial forecasting and working with senior commercial stakeholders
- Experience with Veeva CRM administration, Sales Incentive Plans, territory alignment, segmentation and targeting, and field-performance reporting
- Experience managing market research projects and generating competitive insights
- Advanced Excel and forecasting model development skills
- Strong analytical capabilities and experience developing commercial dashboards and visualizations, preferably using Power BI
- Ability to work with commercial datasets including sales, account, CRM, market access, market research, and performance data
- SQL knowledge and familiarity with VBA, Python, and AI-enabled tools are desirable
- Familiarity with pharmaceutical secondary data, claims, prescription, CRM, and/or patient-level data is beneficial
- Experience with Snowflake or similar cloud-based data platforms is a plus
- Collaborative, hands-on team player with strong business partnering skills; comfortable operating in ambiguity and thinking creatively
