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Salary: USD 100,000 - 150,000 / annual
Pallet is building AI Agents to transform the physical economy, a $12 trillion global industry. The company has raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures, and achieved 700% revenue growth in under two years.
As an Associate Deployment Strategist, you will own customer deployments from discovery and workflow design through execution, launch, and ongoing success. This is a client-facing role supporting mid-market deployments, where you'll coordinate day-to-day customer interactions and partner with senior team members on larger or more complex accounts.
Key responsibilities include:
- Serve as the executive point of contact for customer deployments and long-term success
- Lead customer discovery to understand workflows, constraints, and success criteria
- Translate complex business processes into executable AI agent workflows
- Partner with Agent Delivery Engineers to validate assumptions and execute technically
- Configure, test, and release agent configurations for customer use cases
- Own deployment plans, timelines, risks, and stakeholder communication
- Lead customer kickoffs, milestone reviews, QBRs, and executive updates
- Proactively manage scope changes, escalations, and expectation-setting
- Improve and scale onboarding and deployment processes over time
- Travel for key customer milestones and kickoffs (~25%)
You'll work closely with customers, Agent Delivery Engineers, Product, Sales, and Success teams to turn real-world processes into reliable AI agent workflows. This role sits at the center of customer deployment, product feedback, and operational execution. You won't inherit a fully built playbook; you'll help create it as Pallet scales implementation across a growing customer base.
Success means customers have clearly defined, executable workflows aligned to their business reality; deployments stay on track despite ambiguity or complexity; executives feel informed and trust Pallet as a long-term partner; internal teams are aligned and coordinated around customer outcomes; and deployment processes become more repeatable and scalable.
REQUIREMENTS:
- 1+ years of experience in a customer-facing, operations, implementation, consulting, product, support, or technical project role
- Strong organization and follow-through across multiple workstreams
- Clear written and verbal communication skills
- Comfort working with customers and asking thoughtful questions
- Ability to break down complex workflows into clear steps, requirements, and decisions
- Interest in AI, automation, logistics, and operational systems
- Strong analytical skills and attention to detail
- Comfort working in spreadsheets and presentation tools
- Basic technical acumen, including familiarity with APIs, JSON, SQL, or system workflows
- Ability to operate in a fast-moving environment and create structure from ambiguity
NICE TO HAVE:
- Experience at a SaaS, logistics, supply chain, marketplace, or workflow automation company
- Experience working with AI-driven or automation products
- Technical degree or technical coursework in CS, Engineering, Math, Data, or related fields
- Prior experience in implementation, customer success, solutions, or operations
