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Bynder is a leading Digital Asset Management (DAM) platform trusted by iconic brands like Spotify, Campari, and Lacoste to serve as their single source of truth for creative content. The company is shifting toward AI-powered content orchestration, integrating customizable AI Agents into enterprise-grade infrastructure to help brands automate workflows while maintaining brand integrity.
As an Associate Customer Success Manager, you will be part of the Success Squad, supporting customers throughout their journey to maximize value from the Bynder platform. You will drive product adoption and engagement through digital initiatives, automation, and targeted customer interactions. Your responsibilities include:
- Proactively engaging customers through digital outreach, targeted campaigns, and personalized interactions to help them realize platform value
- Educating customers on DAM best practices, relevant features, and available resources to optimize their experience
- Supporting automated customer journeys and scaled engagement initiatives that drive adoption and retention
- Monitoring customer health and engagement signals to identify risks and coordinate follow-up actions
- Identifying opportunities for increased adoption, additional use cases, and expansion potential
- Leveraging automation, AI, and Customer Success tools to deliver timely and efficient customer interactions
- Gathering customer insights and feedback to improve the product and overall customer experience
- Collaborating cross-functionally with Customer Success, Account Management, Support, Onboarding, Product, and other teams
- Maintaining accurate customer data and engagement activities in systems
- Continuously identifying opportunities to optimize workflows and improve the effectiveness of Customer Success programs
You will work in a hybrid environment with offices in Amsterdam or Rotterdam, supporting a customer base of 4,000+ organizations. The role emphasizes digital-first engagement at scale, leveraging technology and automation to deliver consistent customer experiences.
REQUIREMENTS:
- Fluent in English; French, German, or Dutch is a plus but not required
- 1–3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management
- Strong written and verbal English communication skills with ability to engage customers across different channels
- Customer-centric mindset focused on driving satisfaction, product adoption, retention, and advocacy
- Commercial mindset with ability to recognize customer needs and identify expansion opportunities
- Affinity for technology and ability to learn new products, tools, and systems quickly
- Strong organizational, prioritization, and time-management skills to manage multiple tasks in a fast-paced environment
- Ability to follow structured processes, maintain accurate customer data, and ensure consistent follow-up
- Proactive approach to identifying process and workflow improvements
- Collaborative mindset and ability to work effectively across teams
- Proficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat or Hiver is a plus
- Experience using AI tools to improve productivity and streamline workflows
NICE TO HAVE:
- Experience with Digital Asset Management (DAM) platforms or other marketing technology (MarTech) software
- Experience supporting SMB customers or working with scaled, digital-first Customer Success programs
