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Skydropx is innovating logistics through a visionary, growth-oriented, and multicultural team. This role supports commercial operations managers in executing and controlling daily operational routines, ensuring organization, agility, and process reliability.
Key Responsibilities:
- Support managers with daily operational demands including PIX payment creation, sales validation, and information verification
- Track and control operational tasks and demands, ensuring correct execution within established timelines
- Manage access, logins, and tools used by the commercial team
- Monitor HubSpot workflows and processes, identifying inconsistencies and improvement opportunities
- Ensure accurate data entry by sales team members, maintaining data quality and reliability
- Prepare, process, and import databases for dialer and other commercial tools
- Oversee inbound flows, ensuring proper lead distribution, tracking, and handling
- Identify operational bottlenecks and coordinate with responsible areas for resolution
- Create and send daily operational reports consolidating key metrics and results
- Track goals, productivity, conversion rates, sales funnel, and other commercial indicators
- Maintain updated controls, spreadsheets, and databases for informed decision-making
- Support organization and execution of commercial campaigns and initiatives
- Act as liaison between sales representatives, supervisors, coordinators, and partner areas
- Identify process improvement opportunities to increase efficiency and reduce bottlenecks
- Standardize processes and controls within the commercial operation
- Adapt priorities dynamically based on operational and business needs
Work Environment: 100% in-office at Aldeia Coworking - Shopping Estação, Curitiba. International environment. Full-time CLT contract.
Requirements:
- High school diploma (Ensino Médio completo)
- Intermediate Excel and/or Google Sheets proficiency, including formulas, pivot tables, and data organization
- CRM knowledge, preferably HubSpot
- Familiarity with dialer and commercial call center tools
- Basic understanding of commercial metrics and KPIs (conversion, productivity, goal attainment, sales funnel)
- Experience or knowledge in creating and maintaining tracking controls and reports
- Database treatment, import, and organization skills
- Familiarity with commercial operation processes and flows (Inbound and Outbound)
- Strong analytical capability to identify inconsistencies, bottlenecks, and process deviations
- Organization and attention to detail for managing multiple simultaneous demands and information
- Good communication skills for interaction with sales team, managers, and partner areas
- Proactivity and ability to follow through on demands to completion
- Sense of urgency and ability to work with tight deadlines and shifting priorities
