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Overview.ai is an AI-powered vision inspection company founded by Silicon Valley engineers and former Tesla leaders, serving industry innovators including Tesla, SpaceX, Honda, and NVIDIA. We are seeking an Application Engineer to establish our inaugural team presence in Hanoi, Vietnam.
You will be the primary technical expert responsible for maintaining and optimizing 100+ AI vision inspection cameras deployed across customer manufacturing facilities in the Hanoi region. This role combines hands-on system maintenance, new production line deployments, customer support, and technical problem-solving in a fast-paced manufacturing environment.
KEY RESPONSIBILITIES:
System Maintenance & Support: Maintain and optimize 100+ Overview.ai vision inspection cameras across Hanoi customer sites. Provide rapid troubleshooting to minimize production downtime. Perform regular preventive maintenance and system health checks. Oversee and coordinate a small team of contractors for routine maintenance tasks.
Technical Deployment & Integration: Install, configure, and troubleshoot Overview.ai vision inspection systems on new production lines. Work with various PLC platforms and protocols including Ethernet/IP, Profinet, Modbus, and OPC UA. Ensure seamless integration of AI inspection systems with factory automation equipment. Use multimeters and oscilloscopes to diagnose and fix electrical and signal quality issues.
Customer Support & Training: Deliver on-site technical support and guidance to customers. Conduct training programs for customer staff on system operation and basic troubleshooting. Build trusted partnerships with factory teams, production management, and technical staff. Document and report recurring issues to enhance product features.
System Optimization: Address technical challenges such as double triggering, camera response problems, or lighting inconsistencies. Adjust PLC ladder logic as needed to resolve integration issues. Refine inspection parameters to decrease false rejects while maintaining high detection accuracy. Collaborate with headquarters engineering teams for continuous system improvements.
REQUIREMENTS:
Education & Core Experience: Bachelor's degree in Electrical Engineering, Automation, or related discipline. 3+ years of experience in automation with proficiency across multiple PLC systems. Practical experience troubleshooting electrical circuits using diagnostic tools (multimeters, oscilloscopes). Strong understanding of electrical concepts including NPN/PNP sensor technology and signal conditioning. Familiarity with PLC ladder logic and ability to make necessary modifications. Experience managing contractors or small technical teams.
Technical Skills: Proficiency with industrial communication protocols (Ethernet/IP, Profinet, Modbus, OPC UA). Capability to modify circuits (resistors, capacitors) to resolve signal problems. Knowledge of machine vision lighting and triggering systems. Excellent practical diagnostic and problem-solving skills.
Language & Communication: Working proficiency in English for technical documentation and coordination with headquarters. Strong communication skills for client and team interactions. Mandarin language proficiency is an extremely strong plus. Vietnamese language proficiency is a strong plus but not required.
Preferred Qualifications: Experience with AI-based or automated vision inspection systems. Familiarity with automotive or electronics manufacturing environments. Prior knowledge of Overview.ai platforms or similar systems. Experience in high-volume production settings. Additional automation certifications or specialized training.
