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Salary: PLN 15,417 - 16,980 / monthly
As an API Support Engineer at Asana, you will serve as a trusted technical partner for developers and customers integrating with the Asana platform. This hands-on role combines technical depth with developer-first support, focusing on API-related troubleshooting, developer workflows, and integration challenges.
Key Responsibilities:
- Provide technical support to customers including debugging, troubleshooting, and resolving API-related issues across diverse use cases and industries
- Triage and escalate API-related bugs and critical issues to R&D teams
- Support developers through email, community forums, and live chat to ensure successful platform integration
- Monitor internal Slack channels for urgent API support requests
- Collaborate with R&D teams to understand APIs and influence improvements based on customer feedback
- Assist with API releases by communicating changelog updates and deprecation notices
- Review and approve third-party app integrations based on security and compliance guidelines
- Update developer documentation to clarify API usage and best practices
- Act as a liaison between API teams and Customer Support for smooth communication about upcoming releases
- Provide customer communication support during incidents involving APIs, webhooks, or event streams
You will work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for platform improvements. You'll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions and improve the overall integration experience. This role thrives on technical curiosity, attention to detail, and a passion for helping developers succeed through thoughtful, durable solutions.
The role is based in the Warsaw office with a hybrid schedule: in-office on Mondays, Tuesdays, and Thursdays; option to work from home on Wednesdays and Fridays.
Requirements:
- 3+ years of experience in technical support, developer support, application development, or related role
- Experience developing or integrating applications using APIs (including personal projects)
- Strong written and verbal communication skills in English, with ability to explain technical concepts to both technical and non-technical audiences
- Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request/response bodies)
- Ability to write and debug scripts in JavaScript or Python to interact with APIs
- Excellent troubleshooting and debugging skills with ability to interpret error messages and resolve API-related issues
- Experience working cross-functionally with engineering, product, and support teams
- Comfortable working in fast-paced, agile, ambiguous environments in a consultative manner with customers
Nice to Have:
- Understanding of OAuth concepts and authentication protocols
- Basic Git proficiency
- Familiarity with webhooks and event-driven architectures
- Experience with command-line tools and basic Linux/Unix navigation
- Prior experience in developer relations, technical writing, or API advocacy
- Experience with Asana API or similar productivity tool APIs
- Experience with PowerBI and/or Tableau custom connectors
- Public speaking, blogging, or content creation about technical topics
