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Salary: USD 81,150 - 108,200 / annual
OneTrust is seeking an AI Systems Engineer to join its AI Center of Excellence, a team focused on enabling reliable, secure, and scalable adoption of AI and automation across the enterprise. This role provides day-to-day administration and operational support for enterprise AI platforms including Glean, Claude, Copilot Studio, Power Platform, and Microsoft 365 Copilot across sandbox, development, QA, and production environments.
Key responsibilities include:
- Administering and maintaining AI platforms, native connectors, MCP access, indexing and crawling processes, authentication, and integration performance across multiple environments
- Configuring and monitoring connector health, platform usage, consumption, and credit utilization
- Providing first-line support for chat, agent, connector, indexing, authentication, and permission-related issues; diagnosing and resolving problems within established procedures and escalating when appropriate
- Participating in testing, UAT, deployment validation, release readiness, and post-release support for feature and agent enablement
- Supporting AI incident triage by gathering symptoms, scope, and impact; documenting findings to contribute to root-cause analysis of platform outages, change-related failures, authentication or integration issues, and capacity or credit shortages
- Reviewing inventories for redundant or abandoned resources (unused skills, agents, Power Automate flows, connectors) and assisting with approved cleanup
- Maintaining accurate configuration records, operational documentation, inventories, runbooks, known-issue registers, deployment evidence, and compliance documentation
- Supporting users, citizen developers, and business stakeholders through onboarding, training, office hours, and troubleshooting guidance
- Documenting opportunities to improve operational processes, platform reliability, supportability, and delivery efficiency
This role offers the opportunity to develop expertise in enterprise AI and automation operations while contributing to platform reliability and reducing operational overhead.
REQUIREMENTS:
- BA or BS in Computer Science, Information Science, Engineering, or a related field, or equivalent practical experience
- Experience in technical operations, platform administration, systems integration, automation, AI technologies, SaaS administration, or a related field
- Hands-on experience supporting or administering enterprise AI, automation, integration, or SaaS platforms
- Foundational knowledge of APIs, OAuth, service accounts, webhooks, connectors, authentication, and permissions
- Experience supporting production technology environments and assisting with changes across development, test, and production environments
- Troubleshooting skills, including resolving common issues using established procedures, assessing impact, communicating status, gathering information for root-cause analysis, and escalating appropriately
- Ability to monitor platform health, integration performance, usage and consumption, authentication expiry, and cost or credit trends
- Ability to work independently on defined tasks, prioritize competing demands, exercise sound judgment within established standards, and recognize and escalate operational risks
- Strong communication, documentation, and collaboration skills, including the ability to support technical and non-technical stakeholders
- Commitment to secure, governed, and supportable operations, including adherence to established standards, controls, and compliance requirements
PREFERRED QUALIFICATIONS:
- Experience with Glean, Claude, Microsoft 365 Copilot, Copilot Studio, or Power Platform
- Experience creating integrations with enterprise platforms such as Jira, Salesforce, Workday, Ironclad, Snowflake, GitLab, or Highspot
- Understanding of prompt design, orchestration patterns, and AI solution behavior across agentic and automation use cases
- Experience with AI architecture, MCP tethering, A2A automations, and/or AI testing protocols
- Hands-on experience building complex agentic AI solutions or automations
