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Konfio is Mexico's leading fintech company serving over 100,000 SME clients with financing, corporate credit cards, and payment solutions. You will lead the transformation of Kyveria, an internal QA tool, into a production-grade AWS service that automates quality evaluation of customer interactions across multiple channels (chat, contact center, Salesforce).
In this role, you will own the full technical lifecycle: migrating the current workflow from n8n/spreadsheets into a scalable AWS production service with separate dev and production environments; building direct integrations to ingest customer interactions from Salesforce Service Cloud, Amazon Connect, and chat platforms; designing and operating AI evaluation pipelines using Claude with versioned prompts and quality rubrics; and building automated evals to measure AI consistency against human reviewers. You will work daily with the Customer Experience team and external BPOs to translate feedback into technical improvements, explain AI grading limitations, and deliver actionable per-agent insights.
This is a high-impact role at the intersection of generative AI, backend systems, and regulated financial services. You will drive innovation in how Konfio measures and improves service quality at scale.
REQUIREMENTS:
- 3+ years of backend development in production environments using Python or TypeScript
- Technical mastery of Claude and advanced prompt engineering, specifically for text extraction, classification, and grading flows; experience writing LLM evaluations required
- Strong SQL skills, basic data modeling, and experience integrating with external APIs and data sources
- Proficiency with Git, code reviews, CI/CD, and AWS at developer level (EC2, S3, Secrets Manager)
- Desirable: Salesforce Service Cloud, Amazon Connect, n8n, Postgres, or contact center/QA operations background
