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Flexport is a global commerce platform that enables companies of all sizes to move goods across 112 countries. The company processes over $19B in merchandise annually and is reshaping the $10T logistics and freight industry through technology and operational excellence.
You will join the AR Operations department as an Accounts Receivable Collections Analyst, reporting to the EMEA Accounts Receivable Manager. This role is central to driving cash collection and maintaining strong customer relationships in a fast-paced, dynamic environment.
**Collections & Account Management**
You will oversee day-to-day collections efforts on assigned accounts, managing open receivables via email and phone to drive Flexport's DSO (Days Sales Outstanding) targets. You'll execute workflows, monitor metrics daily, and work on moderately complex account assignments that require independent judgment and recommendations. You'll partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears.
**Client Relationship Management**
You will establish and maintain relationships with key client Accounts Payable personnel, serving as the dedicated point of contact for cash collection and credit processes. You'll manage request allocation, resolve complex client issues, and handle first-level escalations while maintaining high standards for accuracy, timeliness, and professionalism. You'll field general AR/AP questions and assist in researching and resolving payment issues.
**Cross-Functional Collaboration**
You will build effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due accounts. You'll partner with the AR Manager to identify opportunities to improve standard operating procedures and processes.
**Finance Operations**
You will support Finance & Accounting month-end close processes and ad-hoc projects as needed.
**Requirements**
- Strong attention to detail and professional written and verbal communication; ability to handle situations tactfully, confidently, and ethically
- Competitive, creative drive to win over customers and internal stakeholders
- Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment
- Goal-oriented, proactive self-starter with excellent organizational skills
- Strong problem-solving, research, and follow-up skills with both external and internal contacts
- Ability to adapt to rapid changes typical of a start-up environment
- Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas; ability to interpret and analyze data to make recommendations
- German language skills are a plus
