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Innovaccer is seeking a Site Reliability Engineer II to build and maintain secured modern healthcare cloud infrastructure and a massive data stack, with a focus on infrastructure-as-code practices.
In this role, you will take ownership of core SRE pillars including deployment, reliability, scalability, service availability (SLA/SLO/SLI), performance, and cost optimization. You will lead production rollouts of new releases and emergency patches using CI/CD pipelines while continuously improving deployment processes. You'll establish robust production promotion and change management processes with quality gates across Dev/QA teams.
Key responsibilities include rolling out a complete observability stack across systems to proactively detect and resolve outages or degradations, analyzing production system metrics to optimize utilization and drive cost efficiency, and managing autoscaling during peak usage scenarios. You will perform triage and root cause analysis (RCA) using observability toolchains, reduce escalations through proactive reliability improvements, and participate in 24x7 on-call production support.
You'll lead monthly operational reviews with executives covering KPIs such as uptime, RCA findings, corrective and preventive action plans, and security/audit reports. The role involves operating and managing production and staging cloud platforms to ensure uptime and SLA adherence, collaborating with Dev, QA, DevOps, and Customer Success teams to drive improvements, implementing security guidelines (DDoS protection, vulnerability management, patch management), and managing least-privilege RBAC for production services and toolchains.
**Requirements:**
- 4–7 years in production engineering, site reliability, or related roles
- Solid hands-on experience with at least 2 cloud providers (AWS, Azure, GCP) with automation focus; certifications preferred
- Strong expertise in Kubernetes and Linux
- Proficiency in scripting/programming with Python required
- Deep observability expertise spanning logs, metrics, mesh, and tracing
- Knowledge of CI/CD pipelines and toolchains (Jenkins, ArgoCD, GitOps)
- Familiarity with persistence stores (Postgres, MongoDB), data warehousing (Snowflake, Databricks), and messaging (Kafka)
- Exposure to monitoring/observability tools such as ElasticSearch, Prometheus, Jaeger, NewRelic
- Proven experience in production reliability, scalability, and performance systems
- Experience in 24x7 production environments with process focus
- Familiarity with ticketing and incident management systems
- Security-first mindset with knowledge of vulnerability management and compliance
- Advantageous: hands-on experience with Kafka, Postgres, and Snowflake
