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Innovaccer is seeking a Senior Program Manager with deep expertise in Revenue Cycle Management (RCM) and healthcare technology implementations to lead complex, multi-million-dollar enterprise solutions. You will drive operational excellence by leading cross-functional teams through large-scale system deployments, including EHR implementations, while managing Agile delivery frameworks and ensuring successful client outcomes.
Key Responsibilities:
- Lead end-to-end project delivery across scope, planning, risk, issue, communication, and integration management
- Manage Agile delivery frameworks and scale processes across teams and stakeholders
- Own project execution against contracts and service orders, ensuring alignment with client expectations and business outcomes
- Translate complex healthcare and RCM requirements into actionable plans and deliverables
- Develop and maintain project artifacts including charters, Gantt charts, sprint plans, and lessons learned documentation
- Track and report progress using Smartsheet, JIRA, Confluence, and similar tools
- Proactively manage risks and issues, driving resolution through stakeholder collaboration
- Prepare and present governance reports, OKRs, KPIs, and executive dashboards
- Coordinate across product, engineering, infrastructure, and client teams to ensure seamless delivery
- Oversee transition to production support and manage post-go-live activities
- Facilitate Agile ceremonies including sprint planning, reviews, retrospectives, and demos
- Serve as a subject matter expert in project management and Agile delivery
About Innovaccer:
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences. The Healthcare Intelligence Cloud integrates fragmented data into proactive, coordinated actions that elevate care quality and drive operational performance. Leading healthcare organizations including CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer's platform.
Requirements:
- 10+ years overall experience with 5+ years of core program management experience in healthcare technology and Agile frameworks
- Proven experience in RCM workflows, payer-provider integrations, and value-based care models
- Hands-on experience with large system implementations, especially EHR platforms (Epic, Cerner, etc.)
- Very strong stakeholder management and customer-facing skills
- Background in Computer Science, Engineering, or related technical discipline
- Proficiency in project management and Agile tools: JIRA (hands-on with complex JQL writing), Confluence, Smartsheet, Rally
- Hands-on experience with AI/LLM tools (Claude, ChatGPT, Gemini) including prompt engineering and practical application to improve workflows and team efficiency
- Experience with healthcare data formats: CCDA, HL7, FHIR
- Familiarity with APIs, SQL, BI tools, and automation concepts
- PMP or equivalent certification preferred
- Experience with government healthcare programs is a plus
