SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Vensure Employer Solutions, the largest privately held HR technology and service organization, is seeking an Associate Vice President (AVP) of Client Implementation to lead the organization's implementation services division. This strategic leadership role is responsible for shaping and executing the vision for seamless client onboarding and integration while maintaining focus on quality, efficiency, and satisfaction.
The AVP will oversee end-to-end implementation processes, establish best practices, and foster cross-functional collaboration. Key responsibilities include:
• Serve as a hands-on leader overseeing complex client implementations, directly executing when necessary to ensure seamless delivery and client satisfaction.
• Provide strategic direction and mentorship to the Client Implementation team, driving employee development, performance management, and adherence to best practices.
• Maintain strong partnerships with Regional Sales Leaders, reviewing pipeline and forecast reports to anticipate deal flow and allocate resources effectively.
• Act as the second-level escalation point for client issues, ensuring timely resolution and managing internal troubleshooting.
• Collaborate with the VP of Client Implementation to assign new clients within designated regions, ensuring quality control and successful onboarding.
• Support new hire screening, onboarding, and training initiatives, leading ongoing coaching and development sessions.
• Actively participate in leadership meetings, translating strategic objectives into actionable plans and ensuring performance targets are met or exceeded.
• Oversee multiple concurrent implementation projects, ensuring alignment with organizational goals and service standards.
• Manage escalations and resolve complex implementation issues.
• Provide regular updates to senior leadership on project status, risk profiles, resource needs, and client readiness.
• Communicate and implement organizational changes impacting client implementation processes.
• Step in for the VP of Client Implementation during absences to maintain operational continuity.
• Some domestic travel required for team onsite meetings, client visits, customer events, industry conferences, and training sessions.
• Regular on-site attendance is essential due to need for secure system access, collaboration on sensitive technical matters, and hands-on operational involvement.
The role requires in-depth understanding of HR outsourcing models, PEO operations, compliance requirements, and best practices for delivering integrated HR, payroll, and benefits solutions. The candidate must demonstrate exceptional leadership, client relationship building, and project management capabilities, with strong analytical and communication skills.
REQUIREMENTS:
• Bachelor's Degree or minimum of 5-7 years related experience required, or equivalent combination of experience, skills, and education (including non-traditional degree programs or job training programs).
• 4+ years of management/supervisory experience.
• HRIS/CRM/Systems experience preferred.
• Proficiency in CRM tools and basic data analysis.
• Experience with PrismHR or similar platforms preferred.
• Proficiency in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
• FPC, PHR, or related certification preferred.
