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Salary: USD 90,000 - 110,000 / annual
Smartling is an AI-native translation platform ranked #3 on Fast Company's Most Innovative Companies list, backed by Battery Ventures. The Web Integrations Support Engineer role is part of the Professional Services team, responsible for ongoing maintenance and support of customer integrations using Smartling's GDN (web proxy) solution.
In this role, you will own customer tickets end-to-end, providing clear written root-cause explanations and next steps. You'll run troubleshooting sessions and workshops with customer engineering teams, advising on integration best practices. You'll escalate to and collaborate with Engineering when product fixes are needed, providing clear reproduction steps. You'll build scripts and tooling to make diagnosis and configuration faster and safer, work with technical and business stakeholders to understand requirements and recommend sustainable solutions, and make changes to live production configuration with careful testing, rollback planning, and clear customer communication. You'll act with precision and urgency when customers are affected, manage changing scope and ambiguity, and continuously learn about new web technologies while contributing to process and tooling improvements.
The company is remote-first and currently considering candidates based in Pacific and Mountain time zones.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience
- 2+ years in a customer-facing technical role (Support Engineer, Solutions Consultant, Technical Consultant, or similar) focused on technical troubleshooting, solution design, or implementation
- 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript, and REST APIs
- Strong skills with browser DevTools and network debugging; understanding of how pages are built and rendered in the browser
- Working knowledge of proxies, CDNs, web servers, DNS/TLS, caching, and web security basics (CSP, CORS, cookies, WAFs)
- Comfort with regular expressions and ability to write scripts (JavaScript, Python, or Bash)
- Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk, or similar)
- Methodical, hypothesis-driven approach to complex problems
- Excellent written and spoken communication; ability to advise and persuade both technical and non-technical audiences
- Ability to drive outcomes despite complexity, ambiguity, or shifting priorities
PREFERRED:
- Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering
- Familiarity with CMS platforms (AEM, Sitecore, WordPress, Contentful)
- Hands-on experience with Nginx or similar proxy and web server configuration
- Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps)
- Experience with translation, localization, and internationalization; awareness of RTL and CJK languages, character encoding, locale formatting; fluency in multiple languages
- Software development experience
