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Verkada is a rapidly scaling physical AI platform company protecting organizations through integrated solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. With 30,000+ customers (including 100+ Fortune 500 companies), a $5.8B valuation, and $1B+ in annualized bookings, Verkada is expanding its presence in the JAPAC region.
You will be one of the first Technical Support Engineers in Tokyo, joining an elite team serving enterprise customers. This is a high-impact role focused on owning and resolving complex technical issues across Verkada's entire product suite. You will act as the go-to technical expert for customers facing difficult problems, diving deep into intricate customer environments to troubleshoot complex systems spanning network, hardware, software, and electrical domains.
Key responsibilities include:
- Full-stack troubleshooting of the entire Verkada platform (network, hardware, software, electrical)
- Providing best-practice design, installation, and configuration expertise to enterprise customers
- Communicating technical matters clearly to customers both orally and in writing
- Owning customer issues from creation through resolution
- Collaborating with Engineering and Product teams to test new products, identify bugs, and drive product improvements
- Writing technical knowledge base articles and whitepapers
- Staying current on latest products and industry technologies
- Building tools and processes that scale
- Helping develop the team by mentoring other engineers on problem-solving and Verkada portfolio mastery
This role requires on-site presence 5 days per week at the Tokyo office. Verkada sponsors employment visas for qualified candidates.
REQUIREMENTS:
- 1+ year of experience in Technical Support Engineering, Computer Networking, or IT role
- Bachelor's or Master's degree in related technical discipline (Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity) from an accredited college
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Bilingual fluency in Japanese and English at C1 or C2 level on the CEFR Scale
- Ability to communicate complex technical matters orally and in writing in both English and Japanese
- Excellent customer service skills with ability to multitask and prioritize in fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Plus: Experience with electrical systems, Linux, APIs, Python or other coding languages
- Plus: Industry certifications (CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+)
