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Datadog is seeking a Technical Support Engineer 3 for Premier Support to join its Technical Solutions team in EMEA (Dublin or Paris). This role focuses on providing expert technical support to Datadog's Premier Customer base, serving as a product expert and trusted advisor.
Key responsibilities include responding to client requests via phone, chat, and tickets while educating customers on platform usage; developing deep relationships with Premier Customers to understand their distinct environments; reproducing issues and troubleshooting across 600+ integrations; building documentation and knowledge base articles; driving product conversations based on customer feedback; and participating in routine health check meetings. The role requires working from a Datadog office 3-5 days per week on a hybrid basis, with rotating schedules including weekend availability.
You bring 5+ years of multi-channel technical support experience at SaaS companies, with prior Premium/Enterprise technical support background. You have programming experience, basic Linux knowledge, and deep familiarity with infrastructure and monitoring solutions. You are self-motivated, detail-oriented, client-centric, and committed to continuous learning. You can think critically, make decisions independently, and know when to escalate appropriately.
Datadog values diverse backgrounds and encourages applications from those passionate about technology even if you don't meet every qualification on day one. The company offers best-in-breed onboarding, generous global benefits, mentorship programs, new hire stock equity (RSUs) and ESPP, continuous professional development, and an inclusive culture with community guilds and inclusion initiatives.
