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Salary: USD 191,000 - 249,000 / annual
Agility Robotics is seeking a Staff Triage & RCA Engineer to provide technical leadership for software issue triage and root cause analysis across its commercially deployed humanoid robotic systems. These robots operate in warehouses, manufacturing facilities, and distribution centers, performing physically demanding and repetitive tasks alongside human workers.
In this role, you will serve as a technical authority for complex hardware-software failures, establish standardized processes and methodologies for triage and root cause analysis (RCA), and drive the development of diagnostic tools and infrastructure that improve the efficiency of the broader engineering organization. You will mentor engineers and help set technical direction for the discipline.
Key responsibilities include:
**Issue Triage:** Lead complex software, firmware, and system-level failure triage. Define and improve standardized triage processes, workflows, and disposition criteria. Lead prioritization and escalation of critical software-related failures, ensuring engineering teams receive clear, actionable investigations. Identify systemic failure trends across the fleet and drive appropriate corrective actions.
**Root Cause Analysis:** Lead end-to-end investigations of novel and ambiguous failures at the hardware-software interface. Use logs, telemetry, video, and system behavior to identify definitive root causes and contributing factors. Establish and promote rigorous RCA methodologies and standards across the organization. Author high-quality RCA reports and troubleshooting guidance that enable broader engineering teams to independently investigate failures.
**Tooling & Continuous Improvement:** Define the technical direction and roadmap for triage, diagnostics, and RCA tooling. Develop scalable diagnostic scripts, automation, and data analysis frameworks to accelerate investigations. Drive improvements to system observability, telemetry, logging, and diagnosability. Identify opportunities to automate recurring investigations and improve the overall engineering feedback loop.
**Technical Leadership & Mentorship:** Serve as a technical subject matter expert and mentor for engineers performing triage and RCA. Establish technical standards and best practices for failure investigation and documentation. Influence Software, Hardware, Controls, and Systems teams on approaches to fault isolation, diagnosability, and system reliability. Provide technical direction for initiatives that improve the organization's ability to detect, diagnose, and resolve failures.
**Requirements:**
- 10+ years of experience in Systems Integration, Software-Hardware interface, R&D, or similar roles involving complex mechatronic or autonomous systems
- Proven track record of leading complex, ambiguous technical investigations and defining scalable engineering processes or tooling
- Experience with monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic)
- Experience working with cloud storage and databases (e.g., AWS S3, SQL, or NoSQL) to retrieve and analyze large-scale telemetry and video datasets
- Experience influencing cross-functional engineering teams and mentoring technical contributors
- Mastery of log parsing and proficiency with Python or similar scripting languages for data analysis and automation
- Strong understanding of robotics software stacks and communication protocols such as EtherCAT and CAN
- Experience correlating video and/or hardware symptoms with system telemetry to identify software and system failures
- Experience developing diagnostic, observability, or automation tooling for complex systems
- Bachelor's or Master's degree in Computer Science, Robotics, Electrical Engineering, or a related field
- Preferred: Experience with HW/SW integration and design on HiL; experience troubleshooting HW/SW interactions involving cameras, encoders, IMUs, or other sensors
