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Salary: USD 171,900 - 300,800 / annual
ServiceNow is seeking a Senior Staff Product & Visual Designer to serve as a hands-on craft visionary within the Technology Workflows organization. This role bridges advanced visual design, motion choreography, and front-end code to shape next-generation AI platforms and design frameworks.
This is not a traditional systems-architecture or wireframing UX role. The ideal candidate blurs the boundary between high-end digital aesthetics and front-end engineering, serving as the team's creative technical anchor. You will set benchmarks for visual depth, kinetic responsiveness, and production-grade prototypes while working directly with product designers, design systems teams, and engineering peers to define how AI experiences look, move, and respond across complex enterprise workflows.
Key Responsibilities:
- Build reference-grade, high-fidelity interactive code prototypes and sandboxes (React, modern CSS/Tokens, WebGL/Canvas) that test next-generation UX for AI platforms before production handoff
- Pioneer AI kinetic systems by codifying motion design patterns, timing curves, elevation models, and dynamic state transitions (AI thinking, streaming, settling, ambient feedback) into production-ready specifications
- Partner with centralized Design Systems engineering teams to translate motion guidelines, visual tokens, and micro-interactions into scalable components across ServiceNow workflows
- Champion a player-coach culture by embedding directly with product designers on critical paths, pair-designing interactions, running code-backed workshops, and raising the visual and kinetic craft floor of the broader team
- Serve as the definitive technical translator between design vision and front-end execution, ensuring motion physics and pixel-perfect visual nuance survive into production code
- Rapidly experiment with code-backed AI design tools, algorithmic prototyping, and generative interaction paradigms to accelerate design cycles and unlock new interface capabilities
You must be obsessed with craft excellence, unapologetic about visual polish, and driven to turn complex technical interactions into fluid, responsive, consumer-grade software.
Requirements:
Preferred: 10+ years of experience as a Product Designer, Design Technologist, Creative Technologist, Motion Designer, or Hybrid Visual/UI Designer working on complex web applications. Portfolio showcasing world-class visual craft, sophisticated motion/animation choreography, and real interactive prototypes. Proven proficiency in modern front-end web technologies (HTML5, modern CSS/SCSS, JavaScript/TypeScript, React) and component-based workflows. Deep expertise in kinetic design and prototyping tools (Framer, Principle, After Effects, Rive, or code-based animation libraries like Framer Motion or GSAP). Experience designing and engineering for dynamic AI interactions, including agentic state visualization, streaming tokens, and responsive real-time feedback loops. Demonstrated ability to collaborate with and influence cross-functional peers across Product, Design, and Front-End Engineering. Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Basic: Experience scaling tokens and kinetic animation systems within enterprise-grade design systems. Strong background in micro-interaction design, spatial elevation, accessibility (reduced motion support), and performance profiling for web rendering. Familiarity with AI-native developer tooling, code-backed design environments, or LLM API integrations for rapid prototyping. Prior experience delivering consumer-grade polish to complex enterprise, developer, or data-intensive workflows. Bachelor's degree in Design, Computer Science, Human-Computer Interaction, Digital Media, or equivalent practical experience.
