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ServiceNow is seeking a Senior Software Engineer to design, build, and operate features and services within its cloud-native platform. You will deliver well-defined work from implementation through production with limited guidance, breaking features into clear, executable tasks and delivering them iteratively. You'll collaborate with staff and senior engineers to align your work with team designs and platform standards, while contributing to reliability, scalability, and operability through testing, instrumentation, runbook improvements, and on-call participation.
The role is hands-on, focusing on building automation, tooling, and platform services that other teams depend on. You will support junior engineers through code review, pairing, and knowledge sharing. A key aspect of this position involves leveraging or critically thinking about how to integrate AI into engineering work—whether through AI-powered coding and operational tooling, workflow automation, or reasoning about how AI changes software and infrastructure development.
ServiceNow is the AI control tower for business reinvention, with an AI-native platform that brings together any AI, any data, and any workflow. The company serves 85% of the Fortune 500 and is building a culture where technology and talent work together.
REQUIREMENTS:
- 3+ years building production software with exposure to deploying and operating workloads on Kubernetes
- Hands-on experience with at least one major hyperscaler (AWS, Azure, GCP) and its core compute and networking primitives
- Working knowledge of containers, CI/CD pipelines, and Git-based development workflows
- Good programming skills in Go (or another systems language with willingness to work primarily in Go)
- Track record of reliably delivering features and improvements as a productive engineering team member
- Experience leveraging or critically thinking about how to integrate AI into engineering work
NICE-TO-HAVE:
- Experience running workloads on managed Kubernetes (EKS/AKS/GKE)
- Familiarity with GitOps-based delivery and infrastructure-as-code tools such as Terraform
- Exposure to observability tooling (metrics, logging, dashboards)
- Familiarity with networking and security fundamentals (DNS, TLS, IAM)
- Experience participating in on-call rotations
