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Salary: USD 171,900 - 300,800 / annual
ServiceNow is seeking a Senior Manager of Product Design for its IT Asset Management portfolio within the Technology Workflows product line. This is a people-management role overseeing a design team while driving product strategy and user experience across enterprise IT solutions.
In this role, you will:
• Lead and mentor a design team, overseeing their work from concept through detailed mockups, prototypes, and behavior specifications
• Own a portfolio of products in Technology Workflows, collaborating closely with Product and Engineering from strategic planning through tactical execution
• Champion design thinking and develop experiences leveraging AI, Machine Learning, and Mobile technology to change how people work
• Conduct user needs assessments, task analysis, and develop user profiles; identify key research, competitive analysis, and testing priorities
• Develop high-level task flows, storyboards, and design documents to communicate concepts and vision across the organization
• Lead rapid iteration cycles on theoretical scenarios, navigation maps, flows, and state-transition diagrams to document design decisions
• Work with peers to ensure unified and cohesive experiences across the ServiceNow ecosystem
• Ensure relentless pursuit of UX perfection within an iterative, agile development environment
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter and faster. The design team has an intentional seat at the table and collaborates closely with engineering and product management from the outset. The company embraces diverse backgrounds and fosters an AI-native culture.
REQUIREMENTS:
Preferred Qualifications:
• 4+ years of experience managing people and/or leading design teams
• 9+ years of experience in UX Design and/or Interaction Design
• Enterprise product design experience in IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• An inspiring portfolio representing your design process
• Excellent teamwork, communication, and technical problem-solving skills in multi-functional teams
• High initiative, good sense of humor, and a "make it work" ethos
Basic Qualifications:
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent education/experience in related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web, or agency)
