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Salary: USD 100,000 - 120,000 / annual
Smartling is an AI-native translation platform ranked #3 on Fast Company's Most Innovative Companies list, backed by Battery Ventures. The Solution Architect/Technical Implementation Manager role is part of the Professional Services team, focused on helping customers rapidly integrate Smartling solutions in a sustainable and scalable manner.
In this hands-on technical advisory role, you will lead various technical integrations and implementations, solving complex problems in the content localization space and designing sustainable solutions for customers' growing localization needs. You'll interact with both technical and business stakeholders to gather requirements, analyze information, and design comprehensive solutions. You'll manage process changes proactively, provide best-in-class customer support, lead workshops and troubleshooting sessions with customer technical teams, and articulate best practices to encourage optimal platform adoption. You'll stay curious about emerging technologies, develop new tools, and contribute to process improvements.
This is an engineering-adjacent role requiring a strong technical background. You'll need to communicate complex concepts effectively to both technical and non-technical audiences, drive outcomes despite complexity and ambiguity, and demonstrate creativity in problem-solving. The role is remote-first, with candidates considered in East and Central time zones only.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience
- 3+ years of relevant experience as a Solution Architect, Technical Consultant, or similar customer-facing role focused on technical solution design and implementation
- Strong analytical skills for complex problems; comfort with technical challenges
- 2+ years of applied experience with modern web technologies (HTTP, HTML, CSS, JavaScript) and REST APIs
- Excellent communication skills; ability to advise and persuade technical and non-technical stakeholders
- Ability to drive outcomes despite complexity, ambiguity, or changing scope
- Familiarity with at least one programming/scripting language; ability to read and write scripts
- Home office setup conducive to remote work; ability to work effectively as a remote team member
PREFERRED:
- Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies (e.g., Nginx)
- Familiarity with Content Management Systems (CMS)
- Software development experience
- Experience with file engineering and regular expressions
- Hands-on experience with Splunk, Kibana, or similar technologies
- Experience with translation, localization, and internationalization processes; fluency in multiple languages
