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Rippling is a global fintech platform that operates across software, payments, and lending, processing tens of billions of dollars annually through payroll, corporate cards, and payment products. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia.
As Servicing Manager, you will be a foundational hire responsible for establishing and running Rippling's pre-delinquency and loss mitigation function. This is a hands-on leadership role that bridges customer experience and risk management.
Key responsibilities include:
- Lead day-to-day operations of the Servicing team, managing workload distribution, queue prioritization, and SLA adherence across pre-delinquent and at-risk accounts
- Coach and develop a team of Servicing Associates, setting performance standards and fostering a culture of accountability
- Own complex account escalations and high-exposure cases, making judgment calls that balance customer retention with risk mitigation
- Build processes and playbooks for an emerging function, establishing best practices from the ground up
- Partner with Finance, Risk, and Product teams to align servicing strategy with broader business objectives
- Monitor portfolio health metrics, identify trends, and recommend proactive interventions
- Maintain close involvement in day-to-day execution while scaling the team and function
This role requires someone comfortable operating in ambiguity, building structure in a new area, and staying operationally engaged while managing people. You'll have direct impact on both customer outcomes and risk management as Rippling scales its fintech operations globally.
