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Salary: USD 125,000 - 175,000 / annual
JumpCloud is an AI-powered unified IT management platform that consolidates identity, device, and access management for modern enterprises. The Senior Solutions Architect role is a high-impact technical position focused on guiding enterprise customers through complex migrations from legacy identity and directory architectures to JumpCloud's Open Directory Platform.
In this role, you will serve as a trusted technical authority and subject matter expert (SME) bridging customer business requirements with robust architectural execution. You will lead enterprise customer engagements involving cloud directory integrations, conditional access policies, MFA configurations, privileged access management (PAM), and multi-OS device management. Your responsibilities include:
- Facilitating comprehensive discovery sessions and technical workshops for Professional Services engagements, defining clear migration milestones and technical roadmaps
- Executing hands-on technical deployments and directory cutovers, including Active Directory, Okta, and Google Workspace migrations
- Managing high-complexity enterprise customer engagements in partnership with Customer Success teams, achieving target deployment milestones
- Establishing and owning organization-wide subject matter expertise across enterprise IAM, complex Microsoft ecosystems, and modern device management
- Contributing to go-to-market technical enablement, internal documentation, and mentoring newer team members
- Collaborating across cross-functional teams including Customer Success, Engineering, Sales, Support, and Product
The role offers autonomous ownership over complex enterprise deployments and the opportunity to solve multi-faceted architectural challenges in a high-growth, modern cloud identity company.
REQUIREMENTS:
Must-have functional skills:
- Enterprise identity architecture design and technical discovery facilitation for large-scale customer environments
- Proven track record executing end-to-end directory migrations and integrations that enable automated JML (Joiner-Mover-Leaver) functions
- Deep technical implementation expertise in authentication and provisioning protocols (SAML 2.0, OIDC, SCIM, JIT, RADIUS)
- Multi-OS device management and policy deployment across Windows, macOS, Linux, iOS, and Android
Preferred domain knowledge:
- Advanced understanding of complex Microsoft enterprise ecosystems (Active Directory, Entra ID, Azure AD Connect, Intune, Microsoft 365, AVD)
- Enterprise identity governance, zero-trust security frameworks, and network authentication mechanisms (SSH, SMB/Samba, Kerberos)
- Professional Services delivery methodologies, structured customer engagement governance, and adoption tracking
Tools or systems knowledge:
- JumpCloud Admin Console or equivalent cloud identity and directory platforms
- Identity and Directory Providers: Microsoft Active Directory, Okta, Entra ID, Google Workspace
- Device Management / MDM: Microsoft Intune, Apple MDM (ABM/ASM), Jamf, and similar platforms
- Agentic tooling and effective LLM usage: Claude, Gemini, ChatGPT, MCPs
- Scripting and automation tools: PowerShell, Bash, and REST APIs
Behavioral or power skills:
- High-conviction technical communication with ability to articulate complex architectural concepts clearly to both technical admins and executive stakeholders
- Structured analytical problem-solving and rigorous time management across concurrent customer engagements
- Proactive cross-functional partnership across Customer Success, Engineering, Sales, Support, and Product teams
