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Salary: USD 130,000 - 170,000 / annual
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. The company protects billions of high-risk interactions for enterprises including leading financial institutions, insurers, and healthcare organizations, using technology informed by 8+ billion real-world interactions annually and protected by 300+ patents.
As a Senior Software Engineer on the Capture team, you will design, build, and operate the distributed services that form Pindrop's real-time ingestion layer. You will engineer systems that acquire, normalize, and deliver real-time and recorded audio, video, and telephony metadata across provider platforms (Zoom, Microsoft Teams, Webex, Google Meet, Amazon Connect, Genesys) into Pindrop's downstream analytics, fraud detection, and authentication engines. This is a product-engineering role focused on real-time media ingestion, low-latency streaming pipelines, provider integrations, and production reliability—not an ML model-development or model-scoring role.
Key responsibilities include:
- Design, build, test, deploy, and operate distributed Go microservices and media pipelines optimized for low-latency processing, high availability, and fault tolerance
- Build and evolve integrations across communication technologies and protocols, including SIPREC, RTP, WebRTC, WebSockets, and enterprise contact center platforms
- Lead projects from architecture and technical design through implementation, testing, deployment, documentation, and production support
- Diagnose complex distributed systems issues using logs, metrics, traces, and system tests; improve service reliability, capacity, and security
- Provide technical guidance through design reviews, code reviews, architecture decisions, and mentoring junior engineers
- Partner closely with Product, System Test, Infrastructure, SRE, and adjacent analytics teams to deliver seamless data ingestion
- Participate in a shared on-call rotation after completing team training and production-readiness onboarding
You will build Pindrop's "front door"—the real-time ingestion layer for communication data from global providers like Zoom, Teams, Webex, and Verizon. Your work directly feeds the deepfake detection and voice security engines that protect billions of interactions for the world's top financial institutions and enterprises.
REQUIREMENTS:
Must Have:
- 5+ years of professional software development experience building and operating distributed backend services in production
- Strong proficiency in Go (Golang) or a comparable compiled language, with strong Linux/Unix, networking, concurrency, and performance tuning fundamentals
- Hands-on experience with cloud-native architectures (AWS/GCP), containerization/orchestration (Docker, Kubernetes), and DevOps practices (Terraform/CDK, CI/CD pipelines)
- Proven track record of diagnosing and resolving complex issues in distributed systems, including participation in on-call production support
Nice to Have:
- Experience with real-time communication protocols and streaming frameworks (SIPREC, VoIP, SIP, RTP, WebRTC, WebSockets, FFmpeg, GStreamer)
- Experience integrating with telephony, contact-center, CPaaS, or meeting platforms (Amazon Connect, Genesys, Zoom, Teams, Webex)
- Experience with event-driven messaging systems (Apache Kafka/MSK), distributed caching, or service-to-service API design (REST/gRPC)
- Familiarity with observability tooling (Prometheus, Grafana, OpenTelemetry) and security best practices in compliance-sensitive cloud environments
