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Delinea is seeking a Senior Site Reliability Engineer to join the Cloud Engineering team and own the availability and performance of production SaaS services running in Azure and AWS across multiple commercial regions. This is a hands-on role focused on measuring reliability, tuning detection, responding to incidents, and automating manual work.
Key Responsibilities:
- Own reliability end-to-end for a set of production SaaS services: availability, performance, and capacity planning.
- Define and manage service-level indicators (SLIs), service-level objectives (SLOs), and error budgets to prioritize reliability work with engineering and product teams.
- Build and tune monitoring in the observability stack, including threshold and anomaly detection monitors, synthetic checks, dashboards, and alert routing to reduce detection time and alert noise.
- Automate incident response by wiring monitors into remediation workflows and replacing manual runbook steps with code.
- Participate in on-call rotation, lead incident response for high-severity events, coordinate resolution across support/engineering/product, and write post-incident reviews and root cause analyses.
- Support escalations: reproduce issues, diagnose from logs/traces/database metrics/network captures, resolve or route with evidence, and feed patterns back to product backlog.
- Build and maintain infrastructure as code using Terraform and Azure DevOps pipelines.
- Administer web application firewall: rule tuning, rate limiting, false positive triage, and security team coordination.
- Own cloud and observability costs: Azure/AWS resource spend, Datadog index/retention, custom metrics, APM volume, log ingestion rates, and archived log storage. Right-size, index, sample, or archive without losing troubleshooting signal.
- Partner across Support, Security, Product, and Development to ensure new services ship with monitoring, runbooks, and SLOs.
Requirements:
- 9+ years in Site Reliability Engineering, DevOps, cloud operations, or production engineering for a SaaS product.
- Hands-on Azure experience: AKS, App Service, Azure SQL, Cosmos DB, Redis, Service Bus, Front Door, Storage, cloud networking, and cloud security fundamentals.
- Production experience with observability platforms (e.g., Datadog): metrics, logs, APM, dashboards, monitor design. Comfortable writing queries, not just reading dashboards.
- Demonstrated ownership of SLIs, SLOs, and error budgets for services supported.
- Incident response experience: run bridges, make decisions under pressure, write postmortems.
- Kubernetes in production: ingress, deployments, resource limits, troubleshooting failing workloads.
- Infrastructure as code with Terraform, CI/CD pipeline creation and troubleshooting (Azure DevOps preferred).
- Scripting in PowerShell and Python; fluency with YAML and JSON.
- Strong networking and web fundamentals: DNS, TLS/certificate chains, load balancing, reverse proxies, firewalls, packet-level troubleshooting.
- Knowledge of redundancy, backup, and disaster recovery strategies in cloud environments.
- Willingness to participate in on-call rotation covering weekends and emergencies.
- Up to 10% travel.
Nice-to-Have:
- Exposure to regulated/audited environments (SOC 2, ISO 27001, GDPR, PCI DSS).
- AWS experience alongside Azure (CloudFormation, SES).
- Jenkins pipeline creation/maintenance, SaltStack configuration management, Consul for service discovery.
- Advanced log analysis (ELK stack, CloudWatch Logs Insights QL).
- Web application firewall administration (Imperva, Azure WAF, Cloudflare) and bot/rate-limiting rule tuning.
- Large-scale, multi-region, geo-redundant architectures and hands-on disaster recovery testing.
- Jira Service Management, PagerDuty, or similar on-call/alerting tooling and public status page communication.
- Game days, chaos exercises, and mentoring engineers new to SRE practice.
