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Fieldguide is a venture-backed SaaS platform automating assurance, audit, and advisory work for cybersecurity, privacy, and financial audit practitioners. The company is backed by Goldman Sachs Growth Equity, Bessemer Venture Partners, Y Combinator, and other top-tier investors.
As Senior Implementation Consultant, you will lead customer onboarding and adoption for new Fieldguide customers, reporting to the Head of Solutions. You'll own the end-to-end implementation experience through Fieldguide's Accelerator program, designed to maximize customer ROI and time-to-value.
Key responsibilities include:
- Building trust and maintaining regular engagement with customers from sales handoff through value realization
- Creating and executing implementation plans aligned with customer goals, tracking progress and adapting as needed
- Cultivating customer champions and deepening their product knowledge
- Serving as the customer advocate internally, communicating needs to Engineering, Product, Design, and other teams to inform roadmap and process improvements
- Proactively identifying and mitigating adoption risks
- Documenting customer success through case studies, use cases, and measurable outcomes
You'll need 5+ years leading financial statement audits (SOX, internal controls, audit methodology) OR 4+ years in technology consulting, customer onboarding, or implementation at a top management consulting firm or high-growth startup. You're a project management expert who can juggle multiple customers with minimal oversight, communicate with executives, and drive change. You take ownership end-to-end and bias toward action.
Fieldguide is remote-first with headquarters in San Francisco. The role offers competitive compensation with meaningful equity, unlimited PTO, 401k, wellness benefits, and work-from-home reimbursement.
