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DocPlanner (formerly Doctoralia) is a healthcare platform operating in 13 countries, trusted by 90+ million patients and 300k+ specialists. The company is scaling an APEX-first Salesforce platform across multiple countries and business lines to power customer support, success, and experience ecosystems.
In this role, you will design and build scalable Salesforce solutions with a focus on Service Cloud, Experience Cloud, Digital Engagement, and AI-driven customer interactions. You'll work collaboratively with Product, Business Analysts, Architects, Admins, and QA teams to deliver reliable, high-quality releases.
Key responsibilities include:
- Design and implement scalable APEX solutions using domain/service/selector patterns, one-trigger-per-object architecture, bulkified and governor-safe code
- Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation
- Build and customize Experience Cloud sites for customer and partner self-service experiences
- Implement Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other communication channels
- Build and enhance Bots and AI-powered customer service automations, integrating with Apex, Flows, and external systems
- Design and develop secure Apex REST APIs, callouts with Named Credentials, Platform Events, and async Apex (Queueable, Batch, Schedulable, Future)
- Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents
- Optimize SOQL/SOSL queries for high-performance Service Cloud data operations
- Create invocable Apex to extend Flows and bot conversations
- Participate in solution design and design reviews, applying Salesforce best practices
- Partner with DevOps on CI/CD using Git, Pull Requests, SFDX/DevOps Center, and safe deployment strategies
- Support UAT and troubleshoot incidents using logs, debug tools, and event monitoring
- Customize Salesforce objects, fields, page layouts, record types, reports, and dashboards
- Configure automations including Flows, approval processes, assignment rules, escalation rules, and Omni-Channel routing
- Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, and field-level security
- Optimize existing implementations to reduce technical debt and improve platform health
- Contribute to overall Salesforce architecture strategy
Success is measured by features meeting acceptance criteria and passing UAT on first attempt, delivering scalable customer service solutions, improving self-service adoption, building reliable conversational experiences, achieving zero governor-limit regressions, maintaining healthy pull request metrics with green CI pipelines, and reducing defect rates.
DocPlanner is 100% remote-friendly with a hub in Barcelona. The company employs 2,500+ people globally, maintains a startup mindset despite scale, and emphasizes diversity and inclusion. Benefits include flexible remuneration via Flexoh (restaurant card, transportation, training), flexible working hours, summer intensive schedule (7 hours/day in July-August), 23 paid holidays plus birthday/anniversary holiday, private healthcare with Adeslas, gym access via Wellhub, mental wellness platform (iFeel), and free English/Spanish classes.
REQUIREMENTS:
- 2–5+ years of Salesforce development experience with strong focus on Apex
- Strong hands-on experience implementing and customizing Salesforce Service Cloud
- Experience developing solutions for Experience Cloud (Customer and/or Partner portals)
- Experience implementing or extending Digital Engagement capabilities (Chat, Messaging, WhatsApp, SMS, or similar)
- Experience developing or integrating Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions
- Proven experience with enterprise Apex patterns (trigger frameworks, domain/service/selector patterns), bulkification, and asynchronous processing
- Strong integration experience using Apex REST, HTTP callouts, Platform Events, Named Credentials, and asynchronous integrations
- Strong SOQL performance tuning skills and solid understanding of Salesforce data modeling
- Good understanding of Salesforce security including sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest user access
- Experience configuring and supporting Omni-Channel routing, queues, skills-based routing, and customer service workflows
- Solid understanding of Service Cloud data model (Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones)
- Experience developing Lightning Web Components (LWC)
- Comfortable with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center
- Strong communication skills and ability to collaborate with Product Managers, Business Analysts, Admins, QA, and Architects
- Professional working proficiency in English
- Salesforce certifications preferred: Platform Developer I or II, Service Cloud Consultant, or Experience Cloud Consultant
Nice to have: Salesforce Knowledge implementation experience, Data Cloud and customer service use cases, Prompt Builder/Agentforce/Einstein Copilot/AI Agents experience, AI Associate or Agentforce Specialist certifications.
