SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
DocPlanner is a healthcare platform operating in 13 countries, trusted by 90+ million patients and 300k+ specialists. The company is scaling an APEX-first Salesforce platform across multiple countries and business lines. As a Salesforce Developer, you'll design and build scalable Salesforce solutions powering the Customer Support/Success and Customer Experience ecosystem.
You will design and implement scalable APEX solutions using domain/service/selector patterns, one-trigger-per-object architecture, bulkified and governor-safe code. You'll develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation. You'll build and customize Experience Cloud sites for customer and partner self-service experiences, and implement Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other communication channels.
Key responsibilities include building and enhancing bots and AI-powered customer service automations integrated with Apex, Flows, and external systems; designing and developing secure Apex REST APIs, callouts with Named Credentials, Platform Events, and async Apex patterns; developing Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents; optimizing SOQL/SOSL queries for high-performance large-volume operations; and creating invocable Apex to extend Flows and bot conversations.
You'll proactively participate in solution design, collaborate in design reviews with Architects on security and scalability, partner with DevOps on CI/CD using Git and SFDX/DevOps Center, support UAT and troubleshoot incidents, and document technical decisions. You'll also customize Salesforce objects, fields, page layouts, record types, and configure automations including Flows, approval processes, and Omni-Channel routing. The role emphasizes maintaining Salesforce security, optimizing existing implementations to reduce technical debt, and contributing to overall Salesforce architecture strategy.
Success means features meeting acceptance criteria and passing UAT on first attempt, delivering scalable customer service solutions across Service Cloud and Experience Cloud, improving customer self-service adoption through AI-powered support, building reliable conversational experiences that reduce agent workload, achieving zero governor-limit regressions with excellent runtime performance, maintaining healthy pull request metrics with small well-reviewed changes, and reducing defect rates.
DocPlanner offers 100% remote work within Poland with flexible hours, 20/26 days paid time off, private healthcare, multisport card co-financing, mental wellness platform access, and free English/Spanish classes. The company emphasizes diversity, inclusion, and work-life balance with a startup mindset despite 2,500+ employees globally.
REQUIREMENTS:
- 2–5+ years of Salesforce development experience with strong focus on Apex
- Strong hands-on experience implementing and customizing Salesforce Service Cloud
- Experience developing solutions for Experience Cloud (Customer and/or Partner portals)
- Experience implementing or extending Digital Engagement capabilities (Chat, Messaging, WhatsApp, SMS, or similar)
- Experience developing or integrating Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions
- Proven experience with enterprise Apex patterns (trigger frameworks, domain/service/selector patterns), bulkification, and asynchronous processing
- Strong integration experience using Apex REST, HTTP callouts, Platform Events, Named Credentials, and asynchronous integrations
- Strong SOQL performance tuning skills and solid understanding of Salesforce data modeling
- Good understanding of Salesforce security including sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest user access
- Experience configuring and supporting Omni-Channel routing, queues, skills-based routing, and customer service workflows
- Solid understanding of Service Cloud data model (Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones)
- Experience developing Lightning Web Components (LWC)
- Comfortable with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center
- Strong communication skills and ability to collaborate with Product Managers, Business Analysts, Admins, QA, and Architects
- Professional working proficiency in English
- Salesforce certifications preferred: Platform Developer I or II, Service Cloud Consultant, or Experience Cloud Consultant
NICE TO HAVE:
- Experience implementing and customizing Salesforce Knowledge
- Experience with Data Cloud and customer service use cases
- Experience with Prompt Builder, Agentforce, Einstein Copilot, AI Agents, or other generative AI capabilities
- Additional certifications: AI Associate, Agentforce Specialist, Administrator or Advanced Administrator
