SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 85,000 - 110,000 / annual
Via Transportation is seeking a Partner Success Manager for the Central US region, based in Chicago. You will be the primary point of contact and trusted advisor for Via's transportation partners, managing relationships with city and agency leadership across advanced transportation systems.
In this role, you'll own partner success by analyzing service performance data, identifying growth opportunities, and negotiating multi-year contract renewals to drive revenue expansion. You'll serve as an internal advocate for partners, championing new products and capabilities that enable service expansion. Your responsibilities include building deep, long-term relationships; providing strategic guidance on operational, go-to-market, and product issues; and converting partner needs into revenue opportunities for Via.
You'll work with complex, politically sensitive situations while remaining calm and collected. The role requires strong quantitative skills—you'll synthesize performance data into actionable recommendations, though SQL expertise is not required. You're expected to be a self-starter with high responsibility tolerance, thriving in fast-paced environments and viewing setbacks as learning opportunities.
Via builds AI-powered software and technology-enabled operations for transportation networks globally, serving fixed-route buses, microtransit, paratransit, school buses, and autonomous vehicles. Founded in 2012, the company combines engineers, data scientists, product managers, and transit experts to modernize public transportation systems.
Required: 4+ years of relevant experience including client-facing roles in consulting, consultative customer success, or high-growth companies. You should be an entrepreneurial relationship builder, data-savvy, reliable, and a strong team player who mentors others.
