SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
As a Forward Deployed Engineer at F5, you will play a critical role in ensuring customer success from deal closure through implementation and beyond. You'll lead technical onboarding and implementation efforts for enterprise customers, serving as their primary post-sales technical point of contact. Your responsibilities include developing and executing structured implementation plans to achieve rapid time-to-value, proactively identifying and managing risks such as blockers or skill gaps, and collaborating cross-functionally with Sales, Engineering, Services, and Product teams to ensure smooth handoffs and knowledge sharing.
You'll own the post-sales technical relationship, coordinating support needs, triaging technical issues, and ensuring efficient collaboration between customer teams and internal support/development teams. A key part of your role is documenting repeatable processes, technical guides, implementation templates, and internal runbooks to scale the customer success function. You'll also act as a customer advocate, gathering feedback and insights to inform product roadmap decisions and future service offerings.
This is a hands-on, high-impact role suited for someone who thrives in fast-growing, early-stage environments, is comfortable wearing multiple hats, and wants to shape the customer journey in the rapidly expanding AI security market.
REQUIREMENTS:
- 8+ years in post-sales technical roles (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar)
- Experience building and/or deploying AI Systems/Applications
- Strong understanding of enterprise infrastructure (networking, containers, security protocols)
- Experience leading technical deployments (on-premises, hybrid, or complex SaaS integrations)
- Experience working with enterprise customers in regulated industries (bonus: AI/ML or cybersecurity product experience)
- Excellent communication and project management skills with ability to set expectations, drive timelines, and maintain alignment
- Ability to thrive in high-growth environments—comfortable with ambiguity, self-directed, and proactive
- Nice-to-have: Red Hat Certified Specialist in OpenShift Administration
