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Wayve is building an AI platform for autonomous driving using end-to-end learning from real-world experience. The Field Engineer is a hands-on technical contributor responsible for diagnosing and resolving vehicle software and hardware issues to keep Wayve's autonomous vehicle fleet operational.
You will perform on-site fault triage and resolution, diagnosing and repairing vehicle software and hardware issues quickly to maintain fleet uptime. You'll follow structured fault diagnosis and repair protocols, ensuring all work is carried out efficiently and in alignment with operational workflows. The role requires rapid response to issues, meeting a strict 5-minute response time to keep vehicles operational.
Key responsibilities include:
- Perform on-site fault triage and resolution for vehicle software and hardware issues
- Follow structured fault diagnosis and repair protocols
- Collaborate with fellow field engineers and cross-functional teams to troubleshoot technical issues
- Maintain clear communication with the Field Engineering Lead and provide updates on repairs
- Participate in on-call rotations as part of a 24/7 global support network
- Adhere to strict safety and compliance protocols
- Contribute to continuous improvement efforts by identifying operational challenges and providing feedback
This is a newly established function within Fleet Operations, and you'll help refine processes and drive efficiency in a fast-paced, high-impact environment. The role operates on a rota with shift patterns Monday to Sunday (including weekends): 06:30–15:30 or 14:30–23:30. Work is on-site at the Tokyo office, with occasional travel to the Yokohama office as needed.
REQUIREMENTS:
Essential:
- Japan Driver's License
- Japanese language proficiency (N2 or above) and English fluency
- Strong technical expertise in vehicle diagnostics, software and hardware fault triage, and repair processes; experience in fleet operations, automotive systems, or ADAS technology is a plus
- Ability to troubleshoot and resolve technical issues quickly, meeting strict 5-minute SLAs
- Strong communication and collaboration skills; capable of working with global teams and providing clear technical updates
- Deep understanding of safety protocols, incident management, and operational procedures
- Adaptability and flexibility for fast-paced environments, including on-call rotations and weekend coverage
- Familiarity with diagnostic tools, software monitoring platforms (e.g., Datadog, Mender), and ticketing systems like JIRA
Desirable:
- Bachelor's degree (B.Sc. or equivalent) in Automotive, Mechanical, Electrical/Electronic Engineering, Computer Science, Robotics, or related technical discipline
- Knowledge of ADAS on-road testing, safe vehicle-operation procedures, and relevant safety or high-voltage/EV certifications
- High-voltage/EV certification and practical experience diagnosing EV systems
- Demonstrated continuous-improvement mindset; ability to identify recurring vehicle issues and turn field observations into actionable feedback
Additional notes: Employment is contingent on passing training, pre-employment checks, and ongoing drug/alcohol testing. All applicants must disclose any second job and undergo a health check.
