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Formlabs is seeking a Field Application Engineer to serve as the primary technical point of contact for customers across the UK and Ireland region. This is a highly mobile role requiring 80%+ travel time, where you will manage the complete customer lifecycle from equipment installation and commissioning through user training and on-site repairs.
Key Responsibilities:
Installation & Customer Training: Travel to customer sites to unpack, install, commission, and calibrate 3D printing systems. Conduct structured on-site training sessions teaching customers how to operate machinery, utilize software, and perform basic maintenance. Perform live product demonstrations to build customer confidence.
Break-Fix & Maintenance: Respond rapidly to customer downtime emergencies, traveling on short notice to perform urgent repairs. Manage a preventative maintenance schedule ensuring all warrantied customers receive service within 90-day target windows. Diagnose electromechanical issues and achieve single-visit resolutions to minimize travel and customer downtime.
Logistics & Reporting: Execute high-volume customer visits. Independently manage complex travel schedules (flights, trains, hotels, rental cars) and submit expenses on time. Maintain detailed records of installations, training sessions, and repairs in Salesforce.
Formlabs builds 3D printing technology used by over 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. The company is a double unicorn backed by venture capital and operates in a rapidly growing market.
Requirements:
- Based in London, Manchester, or Dublin (highly preferred for hub connectivity)
- Energized by travel; willing to be on the road 80%+ of the time
- Strong technical background in electromechanical/hardware systems
- Excellent soft skills for teaching and customer communication
- Fluency in English (C1-C2 level); ability to explain complex technical concepts simply and effectively
- Valid driver's license (Category B)
Bonus Skills:
- Fluency in German or French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
